My previous question:
You have more error log entries: Need User!, Need User!, Need User!, Need User!, Need User!, Need User!, Need User!, Need User!, Need User!, Need User! Failed
Alexander Halle was kind enough to try to help...
Hi Richard,
I was able to reproduce this when I try to login to OTRS by only providing a password but no user name :
"error OTRS-CGI-32 Need User!"
The error I get when I provide a password but not user name looks like this: [Mon Aug 31 17:54:38 2009][Error][Kernel::System::Auth::LDAP::Auth][124] Need User! Those are not the errors I am seeing.
Does this help you ?
Sadly, no. The errors in the log look like this (there are always at least 2 and sometimes 3 lines at about the same time in the log): [Mon Aug 31 16:46:19 2009][Error][Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User! [Mon Aug 31 16:46:21 2009][Error][Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User! Since we don't have any Customer Users, only agents, this makes no sense to me. I don't seem to be able to find a way to reproduce the errors, but they keep happening, at the rate of 100-300 log lines per day. As usual, any insight into this issue will be much appreciated. - Richard
Richard Stockton wrote:
Sadly, no. The errors in the log look like this (there are always at least 2 and sometimes 3 lines at about the same time in the log):
[Mon Aug 31 16:46:19 2009][Error][Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User! [Mon Aug 31 16:46:21 2009][Error][Kernel::System::CustomerUser::DB::CustomerUserDataGet][407] Need User!
Hi Richard, I can reproduce this by trying to log in at the customer web interface (customer.pl) by only providing a password but no customer user name. If you provide both, a wrong customer user name and a password you get a additonal "[Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: No auth record in 'customer_user' for '<user>' (REMOTE_ADDR: 192.168.0.1)".
Since we don't have any Customer Users, only agents, this makes no sense to me.
I don't seem to be able to find a way to reproduce the errors, but they keep happening, at the rate of 100-300 log lines per day. As usual, any insight into this issue will be much appreciated.
If I'm right this time there should be web server log entries identifying the users who try to login as a customer since you have no customer accounts. Please give feedback, especially if you could solve this mystery. Regards Alexander Halle -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 5132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
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Alexander Halle -
Richard Stockton