Attachment Issues

Aleem Mohamed

9 Apr 2008 9 Apr '08

4:13 p.m.

Hey there. I just had a question about attachments from incoming mail to OTRS. My problem is that when a user submits a new ticket bysending an e-mail to OTRS along with an attachment the attachment doesn't seem to display properly. When I zoom in on the ticket with the attachment the attachment is renamed to 'file-X' (i.e. file-1....no extension) and when I try to view it I am unable to do so. Any idea on how I can go about fixing this or anyone know what's going on exactly? Thanks for your time!

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Shawn Beasley

14 Apr 14 Apr

8:16 a.m.

Hi Aleem Mohamed,

...

Hey there. I just had a question about attachments from incoming mail to OTRS. My problem is that when a user submits a new ticket bysending an e-mail to OTRS along with an attachment the attachment doesn't seem to display properly. When I zoom in on the ticket with the attachment the attachment is renamed to 'file-X' (i.e. file-1....no extension) and when I try to view it I am unable to do so. Any idea on how I can go about fixing this or anyone know what's going on exactly? Thanks for your time! file-1 and file-2 are special. They are the HTML portions of the email taht are stripped by otrs.

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

Aleem Mohamed

16 Apr 16 Apr

4:08 a.m.

Okay, so those aren't attachments? Because if I open them in notepad I can actually see some text (i.e. someone sends a word doc). How then do I go about viewing the attachments? On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley wrote:

...

Hi Aleem Mohamed,

...
Hey there. I just had a question about attachments from incoming mail to OTRS. My problem is that when a user submits a new ticket bysending an e-mail to OTRS along with an attachment the attachment doesn't seem to display properly. When I zoom in on the ticket with the attachment the attachment is renamed to 'file-X' (i.e. file-1....no extension) and when I try to view it I am unable to do so. Any idea on how I can go about fixing this or anyone know what's going on exactly? Thanks for your time!

file-1 and file-2 are special. They are the HTML portions of the email taht are stripped by otrs.

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Shawn Beasley

8:07 a.m.

Hi Aleem,

...

Okay, so those aren't attachments? Because if I open them in notepad I can actually see some text (i.e. someone sends a word doc). How then do I go about viewing the attachments?

If you have sent an attachment with your email, and your mail server has not stripped the atttachment, then it will appear in the same area as File-1 and File-2.

...

On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley mailto:shawn.beasley@otrs.com> wrote:

Hi Aleem Mohamed,

Hey there. I just had a question about attachments from incoming mail to OTRS. My problem is that when a user submits a new ticket bysending an e-mail to OTRS along with an attachment the attachment doesn't seem to display properly. When I zoom in on the ticket with the attachment the attachment is renamed to 'file-X' (i.e. file-1....no extension) and when I try to view it I am unable to do so. Any idea on how I can go about fixing this or anyone know what's going on exactly? Thanks for your time!

file-1 and file-2 are special. They are the HTML portions of the email taht are stripped by otrs.

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

------------------------------------------------------------------------

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Aleem Mohamed

6 May 6 May

3:35 p.m.

Thanks for your help Shawn. My server is not stripping attachments from my mail messages. I am still having problems with the attachments however. Again, just by viewing the file1 and file2 I can see the contents of the attachments scattered among other characters (i.e. if it's a text document I can see some of the actual words here and there). Also, I see no mention of any other attachments except for file1 and file2 when I zoom into the trouble ticket. Is there a certain setting maybe somewhere that I need to set or do I need to re-install the whole application? Thank you for any assistance. On Wed, Apr 16, 2008 at 2:07 AM, Shawn Beasley wrote:

...

Hi Aleem,

...
Okay, so those aren't attachments? Because if I open them in notepad I can actually see some text (i.e. someone sends a word doc). How then do I go about viewing the attachments?

If you have sent an attachment with your email, and your mail server has not stripped the atttachment, then it will appear in the same area as File-1 and File-2.

...
On Mon, Apr 14, 2008 at 2:16 AM, Shawn Beasley > wrote:

Hi Aleem Mohamed,

Hey there. I just had a question about attachments from incoming mail to OTRS. My problem is that when a user submits a new ticket bysending an e-mail to OTRS along with an attachment the attachment doesn't seem to display properly. When I zoom in on the ticket with the attachment the attachment is renamed to 'file-X' (i.e. file-1....no extension) and when I try to view it I am unable to do so. Any idea on how I can go about fixing this or anyone know what's going on exactly? Thanks for your time!

file-1 and file-2 are special. They are the HTML portions of the email taht are stripped by otrs.

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

------------------------------------------------------------------------

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

-- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!

Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521

Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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Aleem Mohamed
Shawn Beasley