Hi Folks, I posted an email earlier regarding a new install but received no replies. I'm hoping someone could help me interpret the errors I am receiving. First its a new install on suse 9.1 otrs 1.3.2. When I try to connect to configure otrs via http:12.0.0.1/otrs/installer.pl I get the following error message. "cannot connect to host" This goes for local host as well. I check to see if Apache is running and its not but when I try to execute the pl script with Yast in the run level editor /etc/init.d/apache2 I get Starting http2 (prefork)syntax error on line 10 Invalid command "Perlrequire" perhaps mis-spelled or defined by a module not included in the server configuration. Any help would really be appreciated as I don't know were else to look or how to get beyond this point. Thanks for all replies! TT
On Thu, 21 Oct 2004 12:13:59 -0400, TT
Hi Folks,
I posted an email earlier regarding a new install but received no replies. I'm hoping someone could help me interpret the errors I am receiving. First its a new install on suse 9.1 otrs 1.3.2. When I try to connect to configure otrs via http:12.0.0.1/otrs/installer.pl I get the following error message. "cannot connect to host" This goes for local host as well. I check to see if Apache is running and its not but when I try to execute the pl script with Yast in the run level editor /etc/init.d/apache2 I get Starting http2 (prefork)syntax error on line 10 Invalid command "Perlrequire" perhaps mis-spelled or defined by a module not included in the server configuration. Any help would really be appreciated as I don't know were else to look or how to get beyond this point. Thanks for all replies!
TT
I found a post about this same issue on the German OTRS mailing list. The response suggested that you have to make sure you are using apache2-mod_perl and not just mod_perl. Hth, Tyler Hepworth
Hi TT, First of all you have to enable the module "perl" in your apache Configuration. This can be done with YaST. YaST -> Network Services -> HTTP-Server -> Module -> perl After that you have to restart your apache. Then you have to check that Apache, MySQL and otrs will be startet at Boottime (YAST -> Runlevel Editor) After these steps you can install otrs with the Webinstaller. Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of TT Sent: Thursday, October 21, 2004 6:14 PM To: otrs@otrs.org Subject: [otrs] HELP! OTRS installation trouble suse 9.1
Hi Folks,
I posted an email earlier regarding a new install but received no replies. I'm hoping someone could help me interpret the errors I am receiving. First its a new install on suse 9.1 otrs 1.3.2. When I try to connect to configure otrs via http:12.0.0.1/otrs/installer.pl I get the following error message. "cannot connect to host" This goes for local host as well. I check to see if Apache is running and its not but when I try to execute the pl script with Yast in the run level editor /etc/init.d/apache2 I get Starting http2 (prefork)syntax error on line 10 Invalid command "Perlrequire" perhaps mis-spelled or defined by a module not included in the server configuration. Any help would really be appreciated as I don't know were else to look or how to get beyond this point. Thanks for all replies!
TT
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On Thursday 21 October 2004 13:36, Markus Ruecker wrote:
Hi TT,
First of all you have to enable the module "perl" in your apache Configuration. This can be done with YaST.
Thanks ..figured that part out as its not referenced in the install docs.
YaST -> Network Services -> HTTP-Server -> Module -> perl
After that you have to restart your apache. Then you have to check that Apache, MySQL and otrs will be startet at Boottime (YAST -> Runlevel Editor)
After these steps you can install otrs with the Webinstaller.
thanks for the quick response. so far it looks really good. well done..:) regards and tks /ch
Worked like a champ Thanks Markus! -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Markus Ruecker Sent: Thursday, October 21, 2004 1:36 PM To: 'User questions and discussions about OTRS.' Subject: RE: [otrs] HELP! OTRS installation trouble suse 9.1 Hi TT, First of all you have to enable the module "perl" in your apache Configuration. This can be done with YaST. YaST -> Network Services -> HTTP-Server -> Module -> perl After that you have to restart your apache. Then you have to check that Apache, MySQL and otrs will be startet at Boottime (YAST -> Runlevel Editor) After these steps you can install otrs with the Webinstaller. Regards, Markus Ruecker -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
-----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of TT Sent: Thursday, October 21, 2004 6:14 PM To: otrs@otrs.org Subject: [otrs] HELP! OTRS installation trouble suse 9.1
Hi Folks,
I posted an email earlier regarding a new install but received no replies. I'm hoping someone could help me interpret the errors I am receiving. First its a new install on suse 9.1 otrs 1.3.2. When I try to connect to configure otrs via http:12.0.0.1/otrs/installer.pl I get the following error message. "cannot connect to host" This goes for local host as well. I check to see if Apache is running and its not but when I try to execute the pl script with Yast in the run level editor /etc/init.d/apache2 I get Starting http2 (prefork)syntax error on line 10 Invalid command "Perlrequire" perhaps mis-spelled or defined by a module not included in the server configuration. Any help would really be appreciated as I don't know were else to look or how to get beyond this point. Thanks for all replies!
TT
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participants (4)
-
Chris H -
Markus Ruecker -
TT -
Tyler Hepworth