I am very new to otrs and am about to upgrade a 3.0.8 to 3.0.10 installation and was wondering if anyone has any more to add then simply rpm -Uvh and run the RebuildConfig.pl script ? Thanks Martin
Hi Martin,
On Fri, Oct 7, 2011 at 05:42, Martin Rheumer
I am very new to otrs and am about to upgrade a 3.0.8 to 3.0.10 installation and was wondering if
anyone has any more to add then simply rpm –Uvh and run the RebuildConfig.pl script ?
Check the UPGRADING file in your OTRS directory for detailed instructions. But basically, your two commands are a good start :D -- Mike
On 07-10-2011 05:42, Martin Rheumer wrote:
I am very new to otrs and am about to upgrade a 3.0.8 to 3.0.10 installation and was wondering if
anyone has any more to add then simply rpm –Uvh and run the RebuildConfig.pl script ?
You also need to run otrs.DeleteCache.pl, but that's basically it. If you want to make sure you can roll back to your previous version quickly, make a copy of /opt/otrs into /opt/otrs.308 or something like that. Be aware that /opt/otrs/var/article can be a huge directory. It contains all ticket attachments. You don't need to copy that for a roll back option. If things go bad, you just need to rename a couple of directories and restart apache (if you're using mod-perl, which you should) to be back on the old version. -- Lars
participants (3)
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Lars Jørgensen -
Martin Rheumer -
Michiel Beijen