By default, or at least as far as I can tell ;-), only one type of note is set to active (note-internal). Is there any functional difference among the various types of notes (note-external, note-report, etc.)? For example, can customers see external notes, but not internal ones? If so, is it configurable as to who can see which types of notes? If so, how? Seems I recall reading something about this in the manual, but I can't find it now. All references to particular portions of the documentation humbly accepted and greatly appreciated.
Hi Jason, On Fri, Jul 25, 2003 at 07:25:57PM -0700, Jason Taylor wrote:
By default, or at least as far as I can tell ;-), only one type of note is set to active (note-internal). Is there any functional difference among the various types of notes (note-external, note-report, etc.)?
Yes.
For example, can customers see external notes, but not internal ones? If so, is it configurable as to who can see which types of notes? If so, how? Seems I recall reading something about this in the manual, but I can't find it now.
All references to particular portions of the documentation humbly accepted and greatly appreciated.
The note name isn't configurable. For more info about article types: http://doc.otrs.org/1.1/html/glossary.html -=> Article Type Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972
participants (2)
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Jason Taylor -
Martin Edenhofer