otrs-bounces@otrs.org schrieb am 18.11.2004 10:36:18:

Hi

hello,

I have an agent who can't open her locked tickets queue. If we do a

what happens when she tries?

search on all tickets owned by her the results say that none are locked. I've even run the script to unlock all locked tickets and this had no effect either.

if there are no locked tickets for her, so what happens when she tries to open the empty queue? for me an empty screen will be opened. Li