We use the following syntax for the From value: EMAILADDRESS:.*@full.domain.name Steve On 27 November 2012 14:21, Muhammad El-Sergani wrote:

Forgot to mention that we do not use Stop after match, is it needed here?

Thanks //M

On Tue, Nov 27, 2012 at 4:20 PM, Muhammad El-Sergani wrote:

...

Hi all,

I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11 and we noticed that emails are not dispatched to their right Queues using Postmaster filters.

We're using IMAPs, Trusted account, Dispatching by select Queue (previously by To: field) and tried the following syntaxes in our filters:

Filter condition (one of the following per test):

From == @domain From == @domain.* From == .*@domain From == .*@domain.*

Set Email Header:

X-OTRS-Queue == Queue_name

Please let me know your thoughts, it's very frustrating and used to work OK on our earlier installation, 3.0.1.

Thanks //M

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I'm sorry guys, nothing is working here. Any pointers as to where to look at for problems/errors? Thanks //M On Tue, Nov 27, 2012 at 8:37 PM, Sune T. Tougaard wrote:

We do something similar on our 3.1.2 install.****

Not sure how I got this one figured out (or even if it’s entirely correct), but here’s a good site to test: http://regexpal.com/****

(and I’m sure some regexp guru can do this 6 characters or less ;-) )****

** **

(.*\@topdomain|.*\@subdomain|.*\@subdomain\.topdomain|.*\@split\-sub\-domain|.*\@split\-sub\-domain\.topdomain)\.com ****

** **

This should match:****

anyone@topdomain.com****

anyone@subdomain.com****

anyone@subdomain.topdomain.com****

anyone@split-sub-domain.com****

anyone@split-sub-domain.topdomain.com****

** **

The at sign may not be necessary to escape, but I read somewhere that perl sometimes expects the @ to be seomthing else.****

** **

-- ****

/Sune T.****

** **

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Muhammad El-Sergani *Sent:* 27. november 2012 15:20 *To:* User questions and discussions about OTRS. *Subject:* [otrs] Problem with Postmaster filters (?)****

** **

Hi all,****

** **

I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11 and we noticed that emails are not dispatched to their right Queues using Postmaster filters.****

** **

We're using IMAPs, Trusted account, Dispatching by select Queue (previously by To: field) and tried the following syntaxes in our filters: ****

** **

*Filter condition (one of the following per test):*****

From == @domain****

From == @domain.*****

From == .*@domain****

From == .*@domain.*****

** **

*Set Email Header:*****

X-OTRS-Queue == *Queue_name*****

** **

Please let me know your thoughts, it's very frustrating and used to work OK on our earlier installation, 3.0.1.****

** **

Thanks****

//M****

** **

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Thanks for pointing me to check the logs, don't know how I missed that! Well, apparetnly 3.1.11 now is case sensitive in the "Set Email Header" fields, am I right or wrong? Is there anyway to disable this? Can it be configured so that "queue_name" be treated the same as "Queue_NAME"? Thanks //M On Wed, Nov 28, 2012 at 4:24 PM, Gerald Young wrote:

What does the log say about the assignment of Queue?

May I inquire as to why you decided on Customer Based Queues? Are there different agents handling different customers?

On Wed, Nov 28, 2012 at 9:07 AM, Muhammad El-Sergani wrote:

...

I'm sorry guys, nothing is working here. Any pointers as to where to look at for problems/errors?

Thanks //M

On Tue, Nov 27, 2012 at 8:37 PM, Sune T. Tougaard

...

wrote:

...

We do something similar on our 3.1.2 install.****

Not sure how I got this one figured out (or even if it’s entirely correct), but here’s a good site to test: http://regexpal.com/****

(and I’m sure some regexp guru can do this 6 characters or less ;-) )*** *

** **

(.*\@topdomain|.*\@subdomain|.*\@subdomain\.topdomain|.*\@split\-sub\-domain|.*\@split\-sub\-domain\.topdomain)\.com ****

** **

This should match:****

anyone@topdomain.com****

anyone@subdomain.com****

anyone@subdomain.topdomain.com****

anyone@split-sub-domain.com****

anyone@split-sub-domain.topdomain.com****

** **

The at sign may not be necessary to escape, but I read somewhere that perl sometimes expects the @ to be seomthing else.****

** **

-- ****

/Sune T.****

** **

****

*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Muhammad El-Sergani *Sent:* 27. november 2012 15:20 *To:* User questions and discussions about OTRS. *Subject:* [otrs] Problem with Postmaster filters (?)****

** **

Hi all,****

** **

I'm not sure if this is a bug or misconfiguration. We're using OTRS 3.1.11 and we noticed that emails are not dispatched to their right Queues using Postmaster filters.****

** **

We're using IMAPs, Trusted account, Dispatching by select Queue (previously by To: field) and tried the following syntaxes in our filters: ****

** **

*Filter condition (one of the following per test):*****

From == @domain****

From == @domain.*****

From == .*@domain****

From == .*@domain.*****

** **

*Set Email Header:*****

X-OTRS-Queue == *Queue_name*****

** **

Please let me know your thoughts, it's very frustrating and used to work OK on our earlier installation, 3.0.1.****

** **

Thanks****

//M****

** **

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