[Vorgang#2007080686000248] FQDNs as http-Link
Hi, we write FQDNs to our tickets. The problem is that OTRS adds http:// to all FQDNs that start with "www." and shows them as link. This automatic text-adding is not saved within the article, so the text is added on-the-fly. This is not wanted in our case. How can this be disabled (which file has to be patched)? Bye, Alex
If my user lost his password and he goes to "Lost your password" and request for a new password via email through index.pl login page, he doesn’t gets a mail for the new password. The system says "Sent new password to xyz@abc.com " In the log I get Aug 9 11:47:09 cms OTRS-CGI-10[3869]: [Notice][Kernel::System::User::SetPassword] User: 'mzeeshan' changed password successfully! Now it doesn’t even accepts the old or blank password. I have no option but to reset the password for that agent. No virus found in this outgoing message. Checked by AVG Free Edition. Version: 7.5.476 / Virus Database: 269.11.8/940 - Release Date: 8/6/2007 4:53 PM
Alexander Scholler wrote:
we write FQDNs to our tickets. The problem is that OTRS adds http:// to all FQDNs that start with "www." and shows them as link.
This sounds more like the email client (or the web browser) trying to be intelligent and flagging anything with www. as a link. Just had a quick grep through the code and there doesn't look like anything that is searching for www and adding http://, so doesn't look like OTRS is the culprit (I dont know a great deal under the hood so someone could correct me if needed). Steve
Hi again, I solved my problem: FYI, see http://bugs.otrs.org/show_bug.cgi?id=2153 Bye, Alex Steven Carr schrieb:
Alexander Scholler wrote:
we write FQDNs to our tickets. The problem is that OTRS adds http:// to all FQDNs that start with "www." and shows them as link.
This sounds more like the email client (or the web browser) trying to be intelligent and flagging anything with www. as a link.
Just had a quick grep through the code and there doesn't look like anything that is searching for www and adding http://, so doesn't look like OTRS is the culprit (I dont know a great deal under the hood so someone could correct me if needed).
Steve _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
participants (3)
-
Alexander Scholler -
Munawar Zeeshan -
Steven Carr