It is very very easy in OTRS Just create 3 queues and POP3 accounts (and 3 different e-mail adresses) or by PostMaster Filter. Read the OTRS manual.... Regards, Peter van Beugen Telecom Direct Almere BV -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens siengchye-oh Verzonden: woensdag 8 maart 2006 12:11 Aan: otrs@otrs.org Onderwerp: [otrs] SLA Management Hi all, I have just installed OTRS and it looks good out of box. I have a requirement to define 3 levels of SLA with regard to response time (15 mins, 30 mins and 1 hour). Appreciate any advice from anyone who had implemented similar conditions before. Also, is there anyone who had implemented SIRIOS? I am looking for installation instruction as the manual is only in english. Thanks in advance. Regards, Oh Sieng Chye) _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/