Hi OTRS mailing list users I am newbie in this system and i am having some problems with it. The Problem: When customer creates a ticket form web interface the agent that is responsible for this ticket doesn't receive a notification. Things I have tried: Form preferences of this agent I have set *[ New ticket notification ] Send me a notification if there is a new ticket in "My Queues".* to *"YES" *I have also after thew help of Armando De la Re Vega that it is a bug * *no 977 in bugzilla * Bug 977 http://bugs.otrs.org/show_bug.cgi?id=977 "No notification for new ticket from webinterface" * I have done the suggested thing i.e: * * In Kernel/System/Web/InterfaceCustomer.pm you can find the following line: * $Self->{GroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); ** Change it to: $Self->{CustomerGroupObject} = Kernel::System::CustomerGroup->new(%{$Self}); *But that all was useless. May be I should have something else or Is that an inevitable bug of the system * I am looking forward to your help my comrades!!! ** *