I try to install OTRS::ITSM but i am behind proxy. I tried to install by downloading the packages. When i click on the button continue on the installation i get the error: Need File/Package! But i already installed the dependencies. I try to intall ITSMTicket and already have installed the following packages: - GeneralCatalog 1.0.4 - LinkObject 1.0.4 - ITSMCore 1.0.4 - ITSMService 1.0.4 The system is runing in a Fedora Core 5 box. ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Wed Dec 12 17:49:42 2007 Message: Need File/Package! Traceback (9693): Module: Kernel::Output::HTML::Layout::Error (v1.51.2.4) Line: 1146 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.51.2.4) Line: 1126 Module: Kernel::Modules::AdminPackageManager::Run (v1.46.2.1) Line: 1073 Module: Kernel::System::Web::InterfaceAgent::Run (v1.23) Line: 670 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.81) Line: 47 Sorry for my poor english... Thanks... -- DJ ROGER Abalando as estruturas www.bsbblack.com