Joseph Thomas wrote :

I am not getting any agent notification on new ticket creation. How can I //configure it?/

Hi Joseph, please see Davids posting, especially the steps 1 and 2 and the second last section (http://lists.otrs.org/pipermail/otrs/2010-August/033286.html) so that we can help you. P.S. You forgot to adjust the subject :( Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de