Hello, I want to do some minor customization to OTRS and I have some questions... Basically, when a user authenticates against my openLDAP server, I want to find out if that user is in the "operations" group, i.e. if they are admins. If so, then I want to somehow give the "admin" rights to OTRS, i.e. the ability to lock/unlock tickets, etc... If they aren't part of the operations group, then I only want to give them standard access, i.e. create and view tickets. I'm fairly comfortable with LDAP and accessing it via Perl and the NET::LDAP module, I'm less sure how the user structure in OTRS works. Is there a database field that marks a user as an "admin" vs. a non-admin? If so, is there a parameter that I can set in OTRS? Thanks, Braun Brelin