Hello otrs, Using 1.3.2 I just need to select the new queue for a ticket and the ticket goes there (I do not need to click on "Move" button). Using 2.0.2 I have to select the new queue and then to click "Move". Where can I change this behavior (as in 1.3.2)? Thanks Daniel -- This message was scanned for spam and viruses by BitDefender. For more information please visit http://www.bitdefender.com/