Re: [otrs] otrs Digest, Vol 74, Issue 2
I want to make sure that no locked ticket is ever unlocked by the system as a result of a timeout - so that only Agent actions can result in an unlock.
I've searched in SysConfig for every combination of "(un)lock", "time(out)" and "auto(matic)" I can think of, and changed several settings... but it still keeps happening.
Hi Mike, This is regulated per Queue - "Unlock timeout minutes" - "0 = no unlock" Regards, Fritz
Thank you Fritz!!! I knew I'd be embarrassed :-) However, now I wonder if the SysConfig search works as I assumed. So, for my next dumb question: I still cannot get it to come up in the SysConfig search even knowing the exact field title.... is there an index I need to rebuild, or does SysConfig not search Key names, or some other reason I can't find this value ??? Thanks again, MikeM
If it is a queue setting, this is not a sysconfig option, but a field in the database. That's why you can't find it with the SysConfig search. On 03.11.2014 23:23, Mike Morris wrote:
However, now I wonder if the SysConfig search works as I assumed. So, for my next dumb question: I still cannot get it to come up in the SysConfig search even knowing the exact field title.... is there an index I need to rebuild, or does SysConfig not search Key names, or some other reason I can't find this value ???
-- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de
Am 04.11.2014 08:30, schrieb Renee B:
If it is a queue setting, this is not a sysconfig option, but a field in the database. That's why you can't find it with the SysConfig search.
On 03.11.2014 23:23, Mike Morris wrote:
However, now I wonder if the SysConfig search works as I assumed. So, for my next dumb question: I still cannot get it to come up in the SysConfig search even knowing the exact field title.... is there an index I need to rebuild, or does SysConfig not search Key names, or some other reason I can't find this value ???
Hi again, just to be clear, you will find it in Admin / Queues: (german screenshot) regards, Fritz
participants (3)
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Friedrich Kölbel -
Mike Morris -
Renee B