Hi Michael, You don't give much information on the kind of perl you run. You mention cpan.bat so I guess you're running Windows... If you're using ActiveState perl please run ppm which will give you a graphic user interface to the package manager. If you want to install using CPAN you should just use

install Authen::SASL

which will install the latest version of Authen::SASL , 2.13. Hope this helps, -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Germany T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business location: Bad Homburg, Country Court: Bad Homburg, HRB 10751, VAT ID: DE256610065 Chairman: Burchard Steinbild, Managing Board: André Mindermann CU@ CeBIT 2010 in Hannover (Germany) and get to know more about OTRS at booth no. C37, in hall 2 from March 2-6, 2010! http://bit.ly/4qLvqm On Wed, Jan 13, 2010 at 11:03 PM, Michael Mitchell wrote:

What is the command after you download perl module Authen-SASL-2.13 in cpan.bat  I tried to run install Authen-SASL-2.13 command and got the following message see below.

cpan> install Authen_SASL-2.13

Warning: Cannot install Authen_SASL-2.13, don't know what it is.

Try the command

    i /Authen_SASL-2.13/

Michael D Mitchell

Sixth Avenue Electronics

Help Desk / Tech

973-924-8669 Office

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