And, finally, a related question: is there a list of all the template variables (e.g.
)? I am particularly interested in finding an equivalent of that displays just the first name of the person who emails the OTRS system. Look here:
I think the link above is broken. "p" doesn't look like a valid ItemID and all I get is the main FAQ page. I already looked in the FAQ, but searches on "variables", "user variables", "response", "responses" turned up no useful articles at all. Can you at least give me a search term I should try?
Hi Richard,
And, finally, a related question: is there a list of all the template variables (e.g.
)? I am particularly interested in finding an equivalent of that displays just the first name of the person who emails the OTRS system. Look here:
I think the link above is broken. "p" doesn't look like a valid ItemID and all I get is the main FAQ page. I already looked in the FAQ, but searches on "variables", "user variables", "response", "responses" turned up no useful articles at all.
Can you at least give me a search term I should try?
FAQ# 4200186 The link is really broke, sorry! Try the faq number listed above. -- Shawn Beasley ((otrs)) :: OTRS AG :: Norsk-Data-Straße 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftssitz: Bad Homburg Amtsgericht Bad Homburg, HRB 10751 Steuernummer: 003/240/97521 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstandsvorsitzender: André Mindermann
participants (3)
-
Lars Jørgensen -
Richard Cross -
Shawn Beasley