Hi list, i've got a few problems with the sysConfig part. I can't edit anything inside it. I thought it could be regarding some permission on some files and installed the same package again. Without any luck. Here comes my info: otrs:/# cat /etc/debian_version testing/unstable otrs:/# dpkg -l |grep ii|grep otrs ii otrs2 2.0.4p01-13 Open Ticket Request System So it looks like every checkbox inside sysconfig (for example Crypt::PGP) is disabled and I can't add some new PGP certs. Also if I hardcode it over the commandline (Inside Framework.xml) it seems to work, but I don't want this ugly way. I "reinstalled" the otrs system by dpkg -i --force-overwrite /var/cache/apt/archive/otrs*.deb Maybe someone have got a hint? best sven