24 Mar
2008
24 Mar
'08
8:43 a.m.
Hello, I should generate reports such as: Solution time and response time Average solution time and average response time od the tickets by queue Should I write SQL query for this or can I get these reports from Stats module? Thanks in advance, Aysel
24 Mar
24 Mar
9:37 a.m.
Aysel Pamuk wrote:
I should generate reports such as:
Solution time and response time Average solution time and average response time od the tickets by queue
Should I write SQL query for this or can I get these reports from Stats module?
You can create custom reports by adding SQL queries in the stats module I believe. Nils Breunese.
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Aysel Pamuk -
Nils Breunese (Lemonbit)