Hello, I would like to find out if anyone could explain to me how to reconfigure otrs to work from a user account at an ISP. Because it is an account at an ISP that means: --no access to root --cannot make an OTRS specific user --cannot put scripts anywhere but within my home directory. What I have done is to have a link to the otrs/bin directory under my public_html/cgi-bin directory. The farthest I have gotten using the installer just shows an error without any indication where the error happened: Error: Directory '/usr/local/apache/cgi-bin/../../scripts/database' not found! Comment: Contact your Admin! Because the version of perl on the system is not up to date, I have changed the first lines of the perl scripts using the following shell script: for i in `find ./` do if [ -f $i ] ; then sed -e 's/^#!\/usr\/bin\/perl/#!\/usr\/local\/perl-5.8.0\/bin\/perl/' $i
$i.new mv $i.new $i fi done
I have a potential customer who would like to use it for his own business, and because I really think that OTRS is the bomb, I would like to be able to set it up for a lot of people. Thanks, Daniel Selders
On Wed, Feb 18, 2004 at 01:30:43PM -0700, Daniel Selders wrote:
I would like to find out if anyone could explain to me how to reconfigure otrs to work from a user account at an ISP.
Because it is an account at an ISP that means: --no access to root --cannot make an OTRS specific user --cannot put scripts anywhere but within my home directory.
What I have done is to have a link to the otrs/bin directory under my public_html/cgi-bin directory.
The farthest I have gotten using the installer just shows an error without any indication where the error happened:
Error: Directory '/usr/local/apache/cgi-bin/../../scripts/database' not found!
Comment: Contact your Admin!
Try to set the correct Home in [Kernel/Config.pm] $Self->{Home} = '/real/path/to/your/otrs/'; [...] It's not the easy way to set it up on an unknown environment (but possible if you have enough infos, just follow the INSTALL file an replace the otrs user with the webaccount user).
I have a potential customer who would like to use it for his own business, and because I really think that OTRS is the bomb, I would like to be able to set it up for a lot of people.
Daniel, if you want to set it up for lot of people, the I would use mod_perl (precompiled perl modules / really _fast_). But then you also shoud have an dedicated server (IMO).
Thanks, Daniel Selders
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (2)
-
Daniel Selders -
Martin Edenhofer