i noticed that when you create a new phone/email ticket with the owner assigned, the ticket is automatically locked under the assigned owner. does anyone know if its possible to disable this feature? ie: i want to assign the ticket to a particular tech, but i dont want it locked by default. thanks in advance. -- Mike Conigliaro Proactive Technologies conigliaro@getproactivenow.com 203.239.0440 ext.17 http://www.getproactivenow.com