Not create tickets with mailing list or DL is in cc
Hi, Is it possible to configure OTRS as to achieve the following objective: * Mails when sent to a specific DL (Distribution List) in cc should not create tickets, but instead inform the user to mark the id in 'To' field if the intention is to raise ticket and archive/delete the mail. Presently, this can be done for single ID only, using 'When I'm in cc option' of outlook. How can this be achieved for multiple DL's Ex: Sys Admin DL, DB Admin DL, MW Admin DL etc. Best regards, Ajmal Ahmed
Dear Ajmal, On 21.03.2011, at 09:30, Ajmal Ahmed wrote:
Is it possible to configure OTRS as to achieve the following objective:
• Mails when sent to a specific DL (Distribution List) in cc should not create tickets, but instead inform the user to mark the id in ‘To’ field if the intention is to raise ticket and archive/delete the mail.
Presently, this can be done for single ID only, using ‘When I’m in cc option’ of outlook. How can this be achieved for multiple DL’s Ex: Sys Admin DL, DB Admin DL, MW Admin DL etc.
you could setup a PostMaster filter that stores the new ticket in a separated queue with a special auto response. -- Nils Leideck http://webint.cryptonode.de / a Fractal project
participants (2)
-
Ajmal Ahmed -
Nils Leideck