Small Customization of Customers and Tickets
Hey, I hate asking so many questions but I'm finding it very difficult to do customizations because I'm either not finding the Documentation or am not reading it right. I jus tneed to know how to 1. When creating a new customer have aditional fields that can be used. ie. Phone Number. 2. When creating tickets have aditional fields that can be used. Ie. Phone Number :) or room number ... etc ... I have read the entire online documentation. There is talk of FreeText. I have tried to enable that.
From Defaults.pm I put into Config.pm
$Self->{PreferencesGroups}->{FreeText} = { Module => 'Kernel::Output::HTML::PreferencesGeneric', Colum => 'Other Options', Label => 'Free Text', Desc => 'Example for free text.', Block => 'Input', Data => '$Env{"UserFreeText"}', PrefKey => 'UserFreeText', Prio => 7000, Activ => 1, }; I think it went under users because of the values in Data and PrefKey. Once I have this enabled do I need to modify the DataBase (MySQL) to support this new field somehow? I have searched the mailing list going back several months and have not found anything that explained how to do this. Any help would be greatly apreciated. OTRS v2.02 SuSE v10.0 MySQL v4.1.13-3
Shawn Holland wrote:
Hey,
I hate asking so many questions but I'm finding it very difficult to do customizations because I'm either not finding the Documentation or am not reading it right.
I jus tneed to know how to
1. When creating a new customer have aditional fields that can be used. ie. Phone Number.
2. When creating tickets have aditional fields that can be used. Ie. Phone Number :) or room number ... etc ...
Do a scan on FreeText in the .dtl files. Uncomment some lines there. Good luck!
Thanks, I'll give it a shot. otrs:/opt/otrs/Kernel/Output/HTML/Standard # grep -i freetext * | wc -l 150 May take a while! :) On Wednesday 30 November 2005 4:21 am, Wim Fournier wrote:
Shawn Holland wrote:
Hey,
I hate asking so many questions but I'm finding it very difficult to do customizations because I'm either not finding the Documentation or am not reading it right.
I jus tneed to know how to
1. When creating a new customer have aditional fields that can be used. ie. Phone Number.
2. When creating tickets have aditional fields that can be used. Ie. Phone Number :) or room number ... etc ...
Do a scan on FreeText in the .dtl files. Uncomment some lines there.
Good luck! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Ahh, Thank You so much for giving me the direction to look. I was able to get the ticket modification I was looking for! On Wednesday 30 November 2005 10:45 am, Shawn Holland wrote:
Thanks,
I'll give it a shot.
otrs:/opt/otrs/Kernel/Output/HTML/Standard # grep -i freetext * | wc -l 150
May take a while! :)
On Wednesday 30 November 2005 4:21 am, Wim Fournier wrote:
Shawn Holland wrote:
Hey,
I hate asking so many questions but I'm finding it very difficult to do customizations because I'm either not finding the Documentation or am not reading it right.
I jus tneed to know how to
1. When creating a new customer have aditional fields that can be used. ie. Phone Number.
2. When creating tickets have aditional fields that can be used. Ie. Phone Number :) or room number ... etc ...
Do a scan on FreeText in the .dtl files. Uncomment some lines there.
Good luck! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?
Great! your welcome! Shawn Holland wrote:
Ahh, Thank You so much for giving me the direction to look. I was able to get the ticket modification I was looking for!
On Wednesday 30 November 2005 10:45 am, Shawn Holland wrote:
Thanks,
I'll give it a shot.
otrs:/opt/otrs/Kernel/Output/HTML/Standard # grep -i freetext * | wc -l 150
May take a while! :)
On Wednesday 30 November 2005 4:21 am, Wim Fournier wrote:
Shawn Holland wrote:
Hey,
I hate asking so many questions but I'm finding it very difficult to do customizations because I'm either not finding the Documentation or am not reading it right.
I jus tneed to know how to
1. When creating a new customer have aditional fields that can be used. ie. Phone Number.
2. When creating tickets have aditional fields that can be used. Ie. Phone Number :) or room number ... etc ...
Do a scan on FreeText in the .dtl files. Uncomment some lines there.
Good luck! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?
OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
Now I would imagine the customer modification would be very simular except you'de have to extend the database to include the new freetext field and when submitting the update or creation of the customer you'de have to get it to submit the freetext field used? Is there anything else or an example of this I can use for reference? On Wednesday 30 November 2005 11:59 am, Wim Fournier wrote:
Great! your welcome!
Shawn Holland wrote:
Ahh, Thank You so much for giving me the direction to look. I was able to get the ticket modification I was looking for!
On Wednesday 30 November 2005 10:45 am, Shawn Holland wrote:
Thanks,
I'll give it a shot.
otrs:/opt/otrs/Kernel/Output/HTML/Standard # grep -i freetext * | wc -l 150
May take a while! :)
On Wednesday 30 November 2005 4:21 am, Wim Fournier wrote:
Shawn Holland wrote:
Hey,
I hate asking so many questions but I'm finding it very difficult to do customizations because I'm either not finding the Documentation or am not reading it right.
I jus tneed to know how to
1. When creating a new customer have aditional fields that can be used. ie. Phone Number.
2. When creating tickets have aditional fields that can be used. Ie. Phone Number :) or room number ... etc ...
Do a scan on FreeText in the .dtl files. Uncomment some lines there.
Good luck! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System?
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? =http://www.otrs.de/
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participants (2)
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Shawn Holland -
Wim Fournier