Section 9.4.1. (Customizing the web interface) of the documentation got me close. Look at the file /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl. I simply typed my company's name in the <body> rather than inserting a logo, but give it a try. -Dave ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of daniele.otrs@libero.it Sent: Friday, January 05, 2007 1:00 AM To: User questions and discussions about OTRS.org Subject: [otrs] Insert Logo Hi, How I insert the logo and company name in my customer.pl? Which are the files to modify ? Thanks!
You need to personalize by first creating a new theme and then amending the relevant .dtl files in that theme's folder: (eg for the header, customer header.dtl) each theme has a folder of its own in the following folder: <otrs root>\Kernel\Output\HTML blocked::file://otrs/c$/OTRS/otrs/Kernel/Output/HTML to create a new theme do this: 1. Copy the directory Kernel/Output/HTML/Standard to Kernel/Output/HTML/[your company name]. 2. Customize the files in the directory Kernel/Output/HTML/[your company name] and change the layout to your needs 3. To activate the new theme for OTRS the database has to be changed manualy and the new theme has to be added to the theme table in the OTRS database. Use the following commands with MySQL: linux:~# mysql -p Enter password: Welcome to the MySQL monitor. Commands end with ; or \g. Your MySQL connection id is 26 to server version: 5.0.22-Debian_2-log Type 'help;' or '\h' for help. Type '\c' to clear the buffer. mysql> use otrs; mysql> INSERT INTO theme -> (theme, valid_id, create_time, create_by, change_time, change_by) -> VALUES -> ('[your company name]', 1, current_timestamp, 1, current_timestamp, 1); mysql> once this is done, you need to point your customers at this new theme instead of 'Standard' or 'Lite' Voila! Andrew ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of David Hatcher Sent: 05 January 2007 16:28 To: User questions and discussions about OTRS.org Subject: RE: [otrs] Insert Logo Section 9.4.1. (Customizing the web interface) of the documentation got me close. Look at the file /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl. I simply typed my company's name in the <body> rather than inserting a logo, but give it a try. -Dave ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of daniele.otrs@libero.it Sent: Friday, January 05, 2007 1:00 AM To: User questions and discussions about OTRS.org Subject: [otrs] Insert Logo Hi, How I insert the logo and company name in my customer.pl? Which are the files to modify ? Thanks! This message is confidential and may be legally privileged or otherwise protected from disclosure. If you are not the intended recipient, please telephone or email the sender and delete this message and any attachment from your system; you must not copy or disclose the contents of this message or any attachment to any other person. Copyright in documents created by or on behalf of this firm remains vested in the firm, and we assert our moral rights, unless the terms of our relevant client's engagement provide otherwise. HammondsDirect is regulated in the United Kingdom by the Law Society. The partners in the firm are either solicitors or registered foreign lawyers and a list of their names and professional qualifications can be inspected at Pennine House, Well Street, Bradford, BD1 5NU. This e-mail has been scanned for all viruses on behalf of HammondsDirect by Integralis e:scan.
I've run OTRS for a few years now, but only at a single company. I have recently started a new company with some friends/co-workers and we are now doing the outsourced IT support thing. The issue I have now is that I have created queues for the different customers by company. The mail system pulls the appropriate mail into the appropriate queue, but I want to be sure that when a user from CompanyA logs in to the client side, that they do NOT see items in the CompanyB, CompanyD and CompanyD queues. I'm also looking for the way to turn off the Language selector on the customer login interface (cant seem to find that in the Defaults file) Thanks, Zeke -- James "Zeke" Dehnert mailto:jdehnert@norcalnetworks.com Phone: +1 707.546.6620 Fax: +1 707.324.8043 "Life is racing, everything else is just waiting"
participants (3)
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Arnold, Andrew -
David Hatcher -
James Dehnert