finally I got it working but only after giving a 777 permission to the '/opt/otrs/Kernel/Config/Files'! After that 'ZZZAAuto.pm' was created by a user 'daemon'. Obviously this user didn't have access rights to the otrs tree structure so it was correct that the login failed. Now I'm wondering where this user is coming from and what's the relation to the 'SetPermissions' script? I didn't see any reference to such a user in the provided documentation! Thanks On Dec 26, 2007 1:28 PM, Konstantin webuser wrote:

thanks for your reply.

I did read that and did follow it right from the beginning! Let me try to explain the installation so far in more details.

Its a debian with 2 users. 'user_a:group_a' and 'otrs:otrs'. Apache is installed and runs from '/home/user_a' directory. I did start apache as root. 'otrs' belongs to 'group_a' as well so both users ('user_a' and 'otrs') can read and write to each others directories!

I started apache as root. Now, I did run:

SetPermissions /opt/otrs otrs user_a otrs group_a

I think that the above is correct? What am I doing wrong!

Thanks

On Dec 26, 2007 11:41 AM, Christian Rhomberg wrote:

...

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Konstantin webuser wrote:

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any chance to get some attention on this issue?

Hi, please read this: http://doc.otrs.org/2.2/en/html/x354.html

You made this:

SetPermissions /opt/otrs otrs web_server_user otrs group_of_web_user

<<snip>>

The last step to prepare the installation of OTRS is to set the proper access rights for the files of the ticket system. You can use the script SetPermissions.sh, which is located in the bin directory in the home directory of the OTRS user. The script can be executed with the following parameters:

SetPermissions.sh { Home directory of the OTRS user } { OTRS user } { Web server user } [ Group of the OTRS user ] [ Group of the web server user ]

<<snap>>

- --

_________________________________

Christian Rhomberg

ob8.at | Labor für freie Software _________________________________

Mail: christian.rhomberg@ob8.at jabber: christian.rhomberg@jabber.org Mobile: +43(0)699 11465892 Web: http://christian.ob8.at _________________________________

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