14 Feb
2007
14 Feb
'07
11:27 p.m.
Roger FHi list! i need know if can remove the option for the customer no can reply a ticket is it status: closed, attach 2 pictures about it Thanks friends Roger F. Ham e-mail: rf.ham@gcshn.com
15 Feb
15 Feb
6:01 a.m.
Hi Roger, Roger F. Ham schrieb:
Hi list!
i need know if can remove the option for the customer no can reply a ticket is it status: closed, attach 2 pictures about it
Thanks friends
The closed tickets belongs to a certain queue. On this queue, you have to set "Follow Up Option = reject" This should work.
*/Roger F. Ham/*
e-mail: rf.ham@gcshn.com mailto:rf.ham@gcshn.com
Bye, Alex
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Alexander Scholler -
Roger F. Ham