This is a notification from the Help Desk. On Jul 02, 2011 @ 04:08 pm, en@otrs.com wrote: No Comment ==Ticket History== On Jul 02, 2011 @ 04:08 pm, jos@xos.nl wrote: No Comment ------ On Jul 02, 2011 @ 03:40 pm, ionel.gardais@tech-advantage.com wrote: Attachment: ------ On Jul 02, 2011 @ 03:40 pm, ionel.gardais@tech-advantage.com wrote: Thanks for these useful precisions. One last question : how to assign default groups based on the LDAP datasource ? I'd like customer from LDAP(A) to be part of group (A) and those of LDAP(B) to be part of group (B). Thanks again, Ionel ------ On Jul 02, 2011 @ 03:40 pm, en@otrs.com wrote: Hi Ionel, Answering your questions: How is it linked when using an LDAP Customer source ? ---> The company feature is only used for database backends and you have 2 tables for this: customer_user and customer_company. In LDAP, normally all data is in one backend, so there is no need to link it because everything is in the same place. How to assigne the company in the LDAP configuration ? ---> We only use the company feature if the customer data is stored in the OTRS Database and will be mantained via OTRS. If you already have customer data, like LDAP or an external database, then it will be used as a flat table. ------ On Jul 02, 2011 @ 03:40 pm, ionel.gardais@tech-advantage.com wrote: Hi Elva, How is it linked when using an LDAP Customer source ? How to assigne the company in the LDAP configuration ? Thanks, Ionel Le 17 nov. 2010 à 18:15, Elva Novoa a écrit :

------ On Jul 02, 2011 @ 03:40 pm, en@otrs.com wrote: No Comment ------ On Jul 02, 2011 @ 03:40 pm, jos@xos.nl wrote: No Comment ------ On Jul 02, 2011 @ 03:40 pm, ronnamijares@yahoo.com wrote: Hi! I have a question: What's the real function of the option Customer Company?, because i tried to created more than one customer in only one company, but a received this message: : Duplicate entry 'OnTop Inc.' for key 1, SQL: 'INSERT INTO customer_company ( customer_id, name, street, zip, city, country, url, comments, valid_id, create_time, create_by, change_time, change_by) VALUES ( 'jluis@cnti.gob.ve', 'OnTop Inc.', 'La Hoyada', '1010', 'Caracas', 'Venezuela', 'www.mcti.gob.ve', 'mcti', 1, current_timestamp, 7, current_timestamp, 7)' Then, maybe i'm confused but I thought that the function of the company client, is link several customers in just one company. Thanks! ------ This is an automated response. Your issue has been noted. We'll be in touch soon. Please reply to this email or visit the URL below with any additional details. http://itsupport:1111/portal/view-help-request/1565