Installing on a shared hosted server

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Nishen Naidu

7 Nov 2007 7 Nov '07

7:04 a.m.

Hi, Is it possible to install OTRS on a shared hosted server where there is no access to the terminal(command line)? If so, are there any instructions on how to do it? Thanks Nishen

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Andy Lubel

7 Nov 7 Nov

3:07 p.m.

Not possible. Good news though, 90% of web hosting companies (I use joyent/textdrive) give shell access, and tons of other useful services for <15$ a month. Only problem is you better hope that they have all the little perl modules installed :) Ideal situation is to get some type of virtual host. Theses types of virtualized offerings are getting cheaper all the time. -Andy On 11/7/07 2:04 AM, "Nishen Naidu" wrote:

...

Hi,

Is it possible to install OTRS on a shared hosted server where there is no access to the terminal(command line)? If so, are there any instructions on how to do it?

Thanks Nishen

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Richard Hinkamp - BeSite

3:11 p.m.

...

Not possible.

Is possible. When the server has all perl modules, you can upload OTRS and with the correct config it will run. The only thing you probably need is a way to install cronjobs (POP3 fetching, pendingjobs). When you have a web interface for that, you should be ok. Richard

Andy Lubel

4:30 p.m.

Just be advised: Installing OTRS without root permissions and restricted access to the system is heavy or even inpossible depending on the system you or your provider is using. We recomment to use a dedicated root server to run OTRS where the environment fids the needs of OTRS, web hosting environments very ofthen do not include the system features needed to run OTRS properly (full access to the apache configuration, adding and editing cron jobs, using mod_perl, e.g.). http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&CategoryID=31&ItemID=235 On 11/7/07 10:11 AM, "Richard Hinkamp - BeSite" wrote:

...

...
Not possible.

Is possible. When the server has all perl modules, you can upload OTRS and with the correct config it will run. The only thing you probably need is a way to install cronjobs (POP3 fetching, pendingjobs). When you have a web interface for that, you should be ok.

Richard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ --

Kurt OConnor

5:39 p.m.

New subject: Recieving Reminder Error OTRS::ITSM 2.2.2

I setup a reminder on a ticket, merged the ticket, then closed the merged ticket. I have never stopped recieving the reminder. The link to the "Ticket" at the bottom of the reminder email points to a ticket that does not exist. Is this a bug thats fixed in 2.2.3? Any ideas on how to stop the reminder from being sent every morning? I can make a rule in my Inbox that sends the email to the trash, but that is not an ideal solution obviously. Kurt O'Connor Linn State Technical College kurt.oconnor@linnstate.edu 573-897-5275 ---------------------------------------------------------- NOTE: This e-mail transmission may contain confidential information. If you are not the intended recipient, employee or agent responsible for delivering this information to the intended recipient, unauthorized disclosure, copying, distribution or use of the contents of this transmission is strictly prohibited. If you have received this e-mail in error, please immediately notify the sender and delete it from your computer. Thank you for your compliance.

Jo Rhett

6:33 p.m.

Just FYI we're using OTRS on three separate virtual shared servers no problem. No modifications to the code at all to handle it, just out of the box installation. You don't need to modify the apache configuration (that I can see anyway) and you certainly don't need mod_perl. (and if you have high enough load to need mod_perl then you're going to want a dedicated system anyway) On Nov 7, 2007, at 8:30 AM, Andy Lubel wrote:

...

Installing OTRS without root permissions and restricted access to the system is heavy or even inpossible depending on the system you or your provider is using. We recomment to use a dedicated root server to run OTRS where the environment fids the needs of OTRS, web hosting environments very ofthen do not include the system features needed to run OTRS properly (full access to the apache configuration, adding and editing cron jobs, using mod_perl, e.g.).

http://faq.otrs.org/otrs/public.pl? Action=PublicFAQ&CategoryID=31&ItemID=235

On 11/7/07 10:11 AM, "Richard Hinkamp - BeSite" wrote:

...
...
Not possible.

Is possible. When the server has all perl modules, you can upload OTRS and with the correct config it will run. The only thing you probably need is a way to install cronjobs (POP3 fetching, pendingjobs). When you have a web interface for that, you should be ok.

Richard _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ --

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

-- Jo Rhett senior geek Silicon Valley Colocation Support Phone: 408-400-0550

Richard Hinkamp - BeSite

6:36 p.m.

Same here... Jo Rhett wrote:

...

Just FYI we're using OTRS on three separate virtual shared servers no problem. No modifications to the code at all to handle it, just out of the box installation.

You don't need to modify the apache configuration (that I can see anyway) and you certainly don't need mod_perl. (and if you have high enough load to need mod_perl then you're going to want a dedicated system anyway)

Andy Lubel

7 p.m.

I have yet to meet a *NIX that has them the first time I run otrs.checkModules but I admit, I don't play much with the commercial distros. I have also never installed OTRS any other way than the source install :) What hosting company using shared virtual servers OR OS distribution just has the needed perl modules already installed? That interests me because a lot of times I need to stand otrs up for little demos. I do agree on the mod_perl thing, never needed it and we have over 200,000 tickets right now in our production system. 50 agents and over 900 unique customers. -Andy PS - Richard, I really like the way you made OTRS look in your screenshots! http://besite.nl/pagina/webapplicaties/email-response-management.html We can talk offline about possibly theming our OTRS :) On 11/7/07 1:36 PM, "Richard Hinkamp - BeSite" wrote:

...

Same here...

Jo Rhett wrote:

...
Just FYI we're using OTRS on three separate virtual shared servers no problem. No modifications to the code at all to handle it, just out of the box installation.

You don't need to modify the apache configuration (that I can see anyway) and you certainly don't need mod_perl. (and if you have high enough load to need mod_perl then you're going to want a dedicated system anyway)

OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/ --

Jo Rhett

8:14 p.m.

On Nov 7, 2007, at 11:00 AM, Andy Lubel wrote:

...

What hosting company using shared virtual servers OR OS distribution just has the needed perl modules already installed? That interests me because a lot of times I need to stand otrs up for little demos.

If you can get shell access you can always build and install the perl modules in a local repository. Our builds are based on a design I did for Meer.net some time ago. Everything is the same except for any customizations they've made since then. Talk to them for a virtual host ;-) -- Jo Rhett senior geek Silicon Valley Colocation Support Phone: 408-400-0550

Simon Bierbaum

8 Nov 8 Nov

2:56 p.m.

I installed OTRS 2.2 on a shared web host without root access to machine and database and without modifying apache's configuration file. It's a major headache, though, and it might be more economical to upgrade to a managed or virtual server than spending days poking at OTRS and repeatedly introducing head to desk in frustration. On my webspace, I had to - build and install a newer version of perl - build and install half a dozen of the required perl modules - create some symlinks to have all HTML/CSS in the provided document root and all CGI in the provided cgi-bin - wrap all OTRS CGIs in /bin/cgi-bin in little perl scripts which launch the actual OTRS script with the new perl interpreter, circumventing the antiquated version of mod_perl. It's probably a hundred times slower than using mod_perl, but hey, it works ;-) Database setup works fine without root access, just use the supplied sql scripts and follow the installation instructions in the manual. The web installer wants to be root. Simon Am 07.11.2007 um 08:04 schrieb Nishen Naidu:

...

Hi,

Is it possible to install OTRS on a shared hosted server where there is no access

to the terminal(command line)?

If so, are there any instructions on how to do it?

Thanks

Nishen

_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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participants (6)

Andy Lubel
Jo Rhett
Kurt OConnor
Nishen Naidu
Richard Hinkamp - BeSite
Simon Bierbaum