Hi Lars, thanks for answering, I intended to send this question to the German list, but that doesn't really matter. So for everyone in English, I'm asking a stupid Question: I'm searching for the location of TicketFreeTime fields as described here: http://doc.otrs.org/2.4/en/html/x14185.html#Ticket:Core::TicketFreeTime Lars, I believe what you mentioned is "Time units (work units):" but correct me if I'm wrong. My intention is to have a field to set the date when the ticket has to be done and implement a Generic Agent job to send Mail reminders. A Kind of Escalation, but on the Ticket Level with Agent defined deadlines. Yours sincerely p.p. Stephan Lang System Administrator OTRS: 2.4.3 (rpm) and FAQ 1.6.4 OS: openSUSE 10.3 no X DB: MySQL 5.0.45 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Monsees Sent: Freitag, 28. August 2009 14:47 To: User questions and discussions about OTRS. Subject: Re: [otrs] Wo sind die TicketFreeTime Felder versteckt?

jetz mal eine ganz bloede Frage: Wo sind die TicketFreeTime Felder damit ich bei einem Ticket eine Zeit erfassen kann?

Ich finde es einfach nicht. Muss ich die erst irgendwo einschalten? Die Datenbankfelder sind vorhanden.

As this is the english list, I will answer in english =) When adding a note, I have a textbox to enter the time at the bottom (last textbox). I don´t recall having to configure this to get the time field. Do you have that textbox? Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Click https://www.mailcontrol.com/sr/oaaWeYNY2XPTndxI!oX7UtUQloyLqItPb5Ypn72k!L7qs... to report this email as spam. ------------------------------------------------------------------------ Bock 1 GmbH & Co. KG An der Heide 17 92353 Postbauer-Heng Sitz: Postbauer-Heng Amtsgericht Nuernberg, HRA 11 240 pers. haft. Geschaeftsfuehrer: Hermann Bock Bock 1 Verwaltungs GmbH Sitz: Postbauer-Heng Amtsgericht Nuernberg, HRB 93 10 Geschaeftsfuehrer: Harald Meyer, Klaus Stepper Diese E-Mail enthaelt moeglicherweise vertrauliche und/oder rechtlich geschuetzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet. This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden.

Hi Lars, ok now, I've only tried adding the following, but that didn't change anything. $Self->{'TicketFreeTimeKey1'} = 'Termin1'; I added the above for Key1 and Key2 and changed the name, and added this: $Self->{'Ticket::Frontend:: AgentTicketFreeText'}->{'TicketFreeTime'} = {'1' => '1', '2' => '1', '3' => '0', '4' => '0', '5' => '0', '6' => '0' }; To config.pm, and now I get the two date pickers on the Free Fields View. Not bad at all. So this should be the easiest way to save the dates to the entire ticket without adding stuff to the ticket tree. Now I only have to create the GenericAgent and get the tickets to appear on the 'Reminder Tickets' list of the Dashboard, piece of cake. Any suggestions to that would be greatly appreciated, but I've got to take a look at that later. Btw where does OTRS save the settings when I'm changing them in SysConfig of the Admin Backend, can't find them in the Config.pm? Thanks. Yours sincerely p.p. Stephan Lang System Administrator OTRS: 2.4.3 (rpm) and FAQ 1.6.4 OS: openSUSE 10.3 no X DB: MySQL 5.0.45 -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Monsees Sent: Freitag, 28. August 2009 15:17 To: User questions and discussions about OTRS. Subject: Re: [otrs] Wo sind die TicketFreeTime Felder versteckt?

Lars, I believe what you mentioned is "Time units (work units):" but correct me if I'm wrong.

ah okay, I didn´t know this feature but I found it in SysConfig, e.g.: Ticket::Frontend::AgentTicketNote###TicketFreeTime: and there are several other results when you search for TicketFreeTime. I set two fields to "1" and now have two additional date pickers when I add a note. hth, Lars --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ Click https://www.mailcontrol.com/sr/XYxlSTLG!g3TndxI!oX7UpBlscM9Pl1fiskBH!7Qmhebh... to report this email as spam. ------------------------------------------------------------------------ Bock 1 GmbH & Co. KG An der Heide 17 92353 Postbauer-Heng Sitz: Postbauer-Heng Amtsgericht Nuernberg, HRA 11 240 pers. haft. Geschaeftsfuehrer: Hermann Bock Bock 1 Verwaltungs GmbH Sitz: Postbauer-Heng Amtsgericht Nuernberg, HRB 93 10 Geschaeftsfuehrer: Harald Meyer, Klaus Stepper Diese E-Mail enthaelt moeglicherweise vertrauliche und/oder rechtlich geschuetzte Informationen. Wenn Sie nicht der richtige Adressat sind oder diese E-Mail irrtuemlich erhalten haben, informieren Sie bitte sofort den Absender und vernichten Sie diese E-Mail. Das unerlaubte Kopieren sowie die unbefugte Weitergabe dieser E-Mail ist nicht gestattet. This email may contain confidential and/or privileged information. If you are not the intended recipient (or have received this email in error) please notify the sender immediately and destroy this email. Any unauthorized copying, disclosure or distribution of the material in this email is strictly forbidden.