I updated my system to OTRS 2.2.2 + ITSM 1.0.2 today in hopes that the random die silently stuff had been resolved. So far so good, but I noticed the ProductName is still OTRS::ITSM 1.0.1 I removed the ZZZAuto.pm and it rebuild with 1.0.1 as the version #, and checked FrameworkITSMCore.xml and it was also specifying 1.0.1 According to the package manager all my ITSM stuff is 1.0.2, so is this just a cosmetic bug or something more ominous (part of 1.0.1 still lurking to cause conflict later) Thanks -S