Hi Richard, the best source for timing Statistics is the ticket_history. The following SQL gets you some basic Informations about Start, end Events SELECT th.ticket_id,tht.name, th.create_time, tst.name FROM ticket_history th JOIN ticket_history_type tht ON (th.history_type_id = tht.id) JOIN ticket_state ts on (ts.id=th.state_id) JOIN ticket_state_type tst on (tst.id=ts.type_id) WHERE tht.name IN ( 'NewTicket', 'StateUpdate') order by th.ticketl_id, th.create_time My close time for a Ticket is the create_time of the last "StateUpdate" Event with a tst.name='closed' or tst.name='close_pending'. Greetings Matthias Wegner