How do you even split tickets, i can't find this option on any screen or in the manual, i can see it state as a feature thought in the features list but i can't find it anywhere! On Fri, Feb 22, 2008 at 8:44 PM, Nils Breunese (Lemonbit) wrote:

Andrew Meyer wrote:

...

When I try to split a ticket I get this message…

Software error: Can't write /var/www/otrs2/var/log/TicketCounter.log: at ../..// Kernel/System/Ticket/Number/DateChecksum.pm line 87. For help, please send mail to the webmaster (webmaster@localhost), giving this error message and the time and date of the error.

Does the file exist? What are the permissions? Anything in the webserver logs?

Nils Breunese._______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

...

http://www.otrs.com/

I dont have that link, when I zoom I only have these links Back - Lock - History - Print - Priority - Free Fields - Link - Owner - Customer - Note - Merge - Pending - Close I am using otrs version 2.2.5 on windows, is this link conditional, I mean doesn't appear for tickets with certain attributes/qualities!!! I also installed the ITSM packages , could this be related! On Mon, Feb 25, 2008 at 2:56 PM, Nils Breunese (Lemonbit) wrote:

Ali M. wrote:

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How do you even split tickets, i can't find this option on any screen or in the manual, i can see it state as a feature thought in the features list but i can't find it anywhere!

When you zoom in on a ticket there is a 'Split' link you can use to split the ticket.

Nils Breunese. _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

Hi Ali, Laurent Minost schrieb:

Hi Ali,

The 'Split' link that Nils is talking about is located on the bottom down of your ticket details just before the 'Change Queue' field.

This link only appears when viewing a customer article.

BR, [...]

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