Hi again, I have re-installed using just the tar.gz source, and it all went fine up until the installer.pl web part - I am getting: client denied by server configuration: /opt/otrs/bin/cgi-bin/installer.pl client denied by server configuration: /opt/otrs/bin/cgi-bin/index.pl I have tried adding Options +ExecCGI to the otrs include file, but this did not help, also changing the ownership of the files in bin/cgi-bin to otrs did not help. Any ideas? Thanks H On Friday 03 June 2005 12:53, Hamish wrote:

Hello all I am having some trouble to install otrs on suse 9.2 with rpm. I used apt to install the rpm, which seemed to go fine, I then had a problem with PerlRequire and mod_perl (Changing the module to enabled in Yast as per faq seemed to work) I tried to start apache2 with rcapache2 restart and it failed again, this time with a message in the error_log: [Fri Jun 03 12:44:42 2005] [error] GATEWAY_INTERFACE not Perl! at /opt/otrs/scripts/apache2-perl-startup.pl line 5.\nCompilation failed in require at (eval 4) line 1.\n [Fri Jun 03 12:44:42 2005] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server my.servers.fqdn.net:0, exiting...

I thought that I might have a messed up installation because it was installed without mod_perl installed, so I tried to remove it, this also failed with: error: %preun(otrs-1.2.4-2) scriptlet failed, exit status 1

Has anyone here had success on 9.2 or solved similar problems? Thanks in advance for any help! Cheers, Hamish