Hello: I am using LDAP for the customer queue. I can successfully search for a customer, and create a phone call /new ticket. Once it is created, I then open the ticket, and zoom. The customerID is set properly to the "Email", but Customer Info says "None". I have searched all of the archives, and see nothing about this. Any Ideas would be appreciated. Ronnie F. Moller, Jr. LAN\WAN Security Consultant RedBaron Consulting, LLC Ronnie a*t redbaron D*o*t bz Confidentiality: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies of the original message. Thank you.
On Thursday, February 26, 2004 7:41 AM
Ronnie Moller
Hello: I am using LDAP for the customer queue. I can successfully search for a customer, and create a phone call /new ticket. Once it is created, I then open the ticket, and zoom. The customerID is set properly to the "Email", but Customer Info says "None".
I have searched all of the archives, and see nothing about this. Any Ideas would be appreciated.
You're probably searching for these settings, coming from Kernel/Config/Defaults.pm, to be set in Kernel/Config.pm: # CustomerUser # (customer user ldap backend and settings) $Self->{CustomerUser} = { # ... # omitted most other settings in this array here # ... # customer # CustomerID => 'mail', CustomerUserListFields => ['cn', 'mail'], CustomerUserSearchFields => ['uid', 'cn', 'mail'], CustomerUserPostMasterSearchFields => ['mail'], CustomerUserNameFields => ['givenname', 'sn'], Map => [ # note: Login, Email and CustomerID needed! # var, frontend, storage, shown, required, storage-type [ 'UserSalutation', 'Title', 'title', 1, 0, 'var' ], [ 'UserFirstname', 'Firstname', 'givenname', 1, 1, 'var' ], [ 'UserLastname', 'Lastname', 'sn', 1, 1, 'var' ], [ 'UserLogin', 'Username', 'uid', 1, 1, 'var' ], [ 'UserEmail', 'Email', 'mail', 1, 1, 'var' ], [ 'UserCustomerID', 'CustomerID', 'mail', 0, 1, 'var' ], [ 'UserPhone', 'Phone', 'telephonenumber', 1, 0, 'var' ], [ 'UserAddress', 'Address', 'postaladdress', 1, 0, 'var' ], [ 'UserComment', 'Comment', 'description', 1, 0, 'var' ], ], }; Play a bit with them, and you'll get the point. hth, Robert Kehl -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Tel. +49 (0)6172 4832388
participants (2)
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Robert Kehl -
Ronnie Moller