Probably an easy question, can't find the answer :(
I am submitting tickets for our technicians and when they are getting
mail the system gives the hostname:
http://linux.arrowmeas.com/otrs/index.pl?Action=AgentZoom&TicketID=18
Which is the old name of the box when I set it up for everyone. It is
now something else and I don't know where to change this address for
them to click on. I have everything setup except for this do I need to
rebuild in order to change this hostname value? Please let me know if
there is code to edit or a mysql DB entry that I can change to make it
the correct value.
Thank you for reading my question,
Aaron
<--------Here is the example submitted ticket--------->
Hi,
There is a new ticket in 'Email Administrator'!
Test Customer
I am testing with a mail to check the hostname
<snip> http://linux.arrowmeas.com/otrs/index.pl?Action=AgentZoom&TicketID=18 Your OTRS Notification Master
Hi Aaron, On Fri, Apr 04, 2003 at 04:03:27PM -0600, Aaron Downing wrote:
I am submitting tickets for our technicians and when they are getting mail the system gives the hostname:
http://linux.arrowmeas.com/otrs/index.pl?Action=AgentZoom&TicketID=18
Which is the old name of the box when I set it up for everyone. It is now something else and I don't know where to change this address for them to click on. I have everything setup except for this do I need to rebuild in order to change this hostname value? Please let me know if there is code to edit or a mysql DB entry that I can change to make it the correct value.
Kernel/Config.pm [...] $Self->{FQDN} = 'yourhost.example.com'; [...] Is what you want! :) Change it and restart our webserver (if you use mod_perl).
Aaron
Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 11:33am up 49 days, 20:55, 6 users, load average: 0.39, 0.31, 0.25
participants (2)
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Aaron Downing -
Martin Edenhofer