On 11/6/06, Alexander Scholler wrote:

Hi Maxim,

Maxim Vexler schrieb:

...

Hi,

I'm using otrs 1.3 on debian sarge. I'm looking for a way to create more transparent ticket handling between the clients and the agents.

Now, in the "note" screen the only option I have for Note type: is note-internal. How can I add the option of "note-external" to the selection list ?

grep Kernel/Config/Defaults.pm and find:

# --------------------------------------------------- # # defaults for add note # # --------------------------------------------------- # # default note type $Self->{DefaultNoteType} = 'note-internal'; $Self->{DefaultNoteTypes} = { 'note-internal' => 1, 'note-external' => 0, 'note-report' => 0, };

...

Thank you, Maxim.

Bye, Alex _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/

Excellent, Thank you ! -- Cheers, Maxim Vexler "Free as in Freedom" - Do u GNU ?

hello all, i,ve got a problem with PGP, it says "File not found". and i want to ask u how i can find the file u'll see error information in my attachment, pls.. give ur experience about PGP. anyway, are there another mailing lists for OTRS? thx, ur information will be help me. - HM - ____________________________________________________________________________________ Sponsored Link Mortgage rates near historic lows: $150,000 loan as low as $579/mo. Intro-*Terms https://www2.nextag.com/ ____________________________________________________________________________________ Do you Yahoo!? Everyone is raving about the all-new Yahoo! Mail. http://new.mail.yahoo.com