Okay I admit my mistake sorry, I can see now I was setting the customers not the agent I fixed that so now I have $Self->{'AuthModule'} = 'Kernel::System::Auth::LDAP'; $Self->{'AuthModule::LDAP::Host'} = 'servername01'; $Self->{'AuthModule::LDAP::BaseDN'} = 'cn=servername01, ou=ou_l1, ou=sub_ou, dc=somethingdomain, dc=somethingelse, dc=com'; $Self->{'AuthModule::LDAP::UID'} = 'sAMAccountName'; #what is this for anyway!!! $Self->{'AuthModule::LDAP::SearchUserDN'} = 'somethingdomain\name'; #notice that somethingdomain is the same as the first dc in thebasedn $Self->{'AuthModule::LDAP::SearchUserPw'} = 'nontrivialpassword'; In my config.pm file the first noticable difference in the index.pl page is that the new password request box now went away I still cannot loggin thought! again any ideas On 2/7/08, Tcl Warrior wrote:

Okay so more or less I did as you suggested but it doesn't seem to work! I added the following to my Kerner/Config.pm file

$Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = 'servername01'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=servername01, ou=ou_l1, ou=sub_ou, dc=somethingdomain, dc=somethingelse, dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; #what is this for anyway!!! $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'somethingdomain\name'; #notice that somethingdomain is the same as the first dc in thebasedn $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'nontrivialpassword';

But it doesn't seem to work at all I added new agents to the users list (not the the customers) in the form of somethingdomain\username i also tried just username without the precedeeing domain part I dont enter a password

but at the loggin screen i fail to login with them, I only get the message

Login failed! Your username or password was entered incorrectly.

I also tried to comment random lines from the above, but I still get the same error Login failed! Your username or password was entered incorrectly.

Where does otrs log more descriptive errors of the problem! My best guess is that something is wrong with the $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'cn=servername01, ou=ou_l1, ou=sub_ou, dc=somethingdomain, dc=somethingelse, dc=com'; line, mainly because this is the line i dont understand the most! but why doesn't otrs tell me that, if thats is what it is

which parameter I am getting wrong! Or what am I doing wrong in general!

On 2/1/08, Lars Jørgensen wrote:

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Is it possible to define multiple Customer::AuthModules in Config.pmhttp://config.pm/ ? I tried to postfix them with numbers, like $Self{'Customer::AuthModule1'} but that didn't work at all.

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Try this:

http://faq.otrs.org/otrs/public.pl?Action=PublicFAQ&ItemID=219

Thank you, that information was helpful. If anybody else has the same needs, this is what you have to do in Config.pm http://config.pm/.

# LDAP authentication $Self->{'Customer::AuthModule'} = 'Kernel::System::CustomerAuth::LDAP'; $Self->{'Customer::AuthModule::LDAP::Host'} = '192.168.1.1'; $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=company, dc=company, dc=com'; $Self->{'Customer::AuthModule::LDAP::UID'} = 'sAMAccountName'; $Self->{'Customer::AuthModule::LDAP::SearchUserDN'} = 'user'; $Self->{'Customer::AuthModule::LDAP::SearchUserPw'} = 'pass';

# This is the auth. module againt the otrs db $Self->{'Customer::AuthModule2'} = 'Kernel::System::CustomerAuth::DB'; $Self->{'Customer::AuthModule::DB::Table2'} = 'customer_user'; $Self->{'Customer::AuthModule::DB::CustomerKey2'} = 'login'; $Self->{'Customer::AuthModule::DB::CustomerPassword2'} = 'pw';

-- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system?

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