groups users and queues
Good evening, we are using this system now for about a week and it is very good. Our customers also will like it and we would like to have more customers using the same (our) system. so we have created several users, queues and groups. We have made sure that the users and queues of company1 are in a different group as the users and queues of company2 Now however, when a user of company1 logs on and looks at a message, the 'move' dropdown at the right bottom corner also shows the queues of the other company which is in a different group. The same is true for the utilities option. can you please tell me how i can fix this? thanks in advance, Regards, Hans Bakker A-NeT Internet Services bv. (http://www.a-net.nl/english) Content Management and more.. (www.editsite.com)
Hi Hans, On Mon, Jul 14, 2003 at 09:13:55PM +0200, Hans Bakker wrote:
we are using this system now for about a week and it is very good. Our customers also will like it and we would like to have more customers using the same (our) system.
so we have created several users, queues and groups.
We have made sure that the users and queues of company1 are in a different group as the users and queues of company2
Now however, when a user of company1 logs on and looks at a message, the 'move' dropdown at the right bottom corner also shows the queues of the other company which is in a different group.
The same is true for the utilities option.
Try to use the config option: $Self->{MoveInToAllQueues} = 0; (1 is default)
Hans Bakker A-NeT Internet Services bv. (http://www.a-net.nl/english) Content Management and more.. (www.editsite.com)
-Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ --
Hi Martin,
We have made sure that the users and queues of company1 are in a different group as the users and queues of company2
Now however, when a user of company1 logs on and looks at a message, the 'move' dropdown at the right bottom corner also shows the queues of the other company which is in a different group.
The same is true for the utilities option.
Try to use the config option:
$Self->{MoveInToAllQueues} = 0;
thank you very much for your help, the 'move' dropdown at the right bottom corner works now... however the utilies still gives you all information in the system. is it possible to show in the utilities section only: 1. the owners which are in the same group(s) as the logged on user (unless he is 'admin') 2. the queues which are in the same group(s) as the logged on user (unless he is 'admin') I do not know if this is also possible for the text, ticket and customerid search but that would be nice too.... thanks for your help, regards, Hans
Hi Martin,
Now however, when a user of company1 logs on and looks at a message, the 'move' dropdown at the right bottom corner also shows the queues of the other company which is in a different group.
The same is true for the utilities option.
Try to use the config option:
$Self->{MoveInToAllQueues} = 0;
(1 is default)
Thanks for your help, this really did it for the phone option and the move facility on a message. However the utilities option still had the problem. Our programmer Vyacheslav made an update (attached) so the utilities option only shows users and queues in the same group as the logged on user. We are using V 1.1.2 Can you please include this in the OTRS sysem for the new version? Now it is really possible to have more companies use the same system. regards, Hans
participants (2)
-
Hans Bakker -
Martin Edenhofer