http://doc.otrs.org/3.1/en/html/adminarea-salutations-signatures-attachments -and-answers.html From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Gerald Young Sent: Tuesday, September 11, 2012 11:06 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Responses when creating new e-mails copy paste? On Tue, Sep 11, 2012 at 10:57 AM, Jean BROW wrote: Hi, When the agent would like to create a new e-mail (he dosen't replay to an incoming email). How can I make it possible so agent can choose one of the "Response template" in system (same template we can choose from when we replay to incoming emails). Thanks and Regards. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs

Hello, Please check this: https://www.youtube.com/watch?v=1B8mZ9Ku_bA It's for Telephone tickets but could be manipulated for Email tickets as well. In our company, we've done it for Email tickets, and allowed a drop down list of different templates - let me know if you would find that useful and I'll send over a quick How To. Thanks //M On Tue, Sep 11, 2012 at 5:50 PM, Alvaro Cordero wrote:

I believe what you are looking for is more like the Text Modules as mentioned in the link below.

http://www.cape-it.de/news-en/items/kix4otrs-feature-of-the-month-text-modul...

This is a great Addon developed by Cape-it.

Regards

On Tue, Sep 11, 2012 at 8:57 AM, Jean BROW wrote:

...

Hi,

When the agent would like to create a new e-mail (he dosen't replay to an incoming email). How can I make it possible so agent can choose one of the "Response template" in system (same template we can choose from when we replay to incoming emails).

Thanks and Regards.

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-- ___________________________ Alvaro Cordero Retana Consultor de Tecnologias Gridshield Monitoreo de Redes e Infraestructura. 2258-5757 ext 123 alvaro@gridshield.net www.gridshield.net

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