There's no error message in OTRS or in the Apache logs. The error comes when you try to open the file, because it's been severely truncated. WinZIP says that the file appears to be corrupted. No, the files aren't virus-infected. There's no Norton to intercept them, and I've also scanned the files for viruses. They test file I've been using is actually one of the DLLs for my company's product. And sorry, I didn't actually do an upgrade. I built a new 1.3 server, moved the MySQL data files over from the 1.1 server, and ran the upgrade scripts on the database. -- Chris Salter Software Engineer ZANTAZ, Inc. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: November 3, 2004 1:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Attachments being cut off Chris Salter schrieb:
Any suggestions would be greatly appreciated! Thanks!
What does OTRS's and Apaches's log files say? What are the exact error messages? What are those Zips - potentially virii-infected attachments being intercepted by s.th. like nortonorious AntiVirus software or stuff? Regards, Robert Kehl Btw: Any chance for you to send me your upgrade protocol/log? I would like to do the 1.3.x update and am interested in it. Thanks! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Hi Chris, We are having the same problem at my work with the exact same setup (OTRS 1.3.1, using file system for attachments, win2k). Did you end up solving the problem? Cheers Peter Macaulay -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org]On Behalf Of Chris Salter Sent: Thursday, 4 November 2004 5:57 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] Attachments being cut off There's no error message in OTRS or in the Apache logs. The error comes when you try to open the file, because it's been severely truncated. WinZIP says that the file appears to be corrupted. No, the files aren't virus-infected. There's no Norton to intercept them, and I've also scanned the files for viruses. They test file I've been using is actually one of the DLLs for my company's product. And sorry, I didn't actually do an upgrade. I built a new 1.3 server, moved the MySQL data files over from the 1.1 server, and ran the upgrade scripts on the database. -- Chris Salter Software Engineer ZANTAZ, Inc. -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Robert Kehl Sent: November 3, 2004 1:20 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Attachments being cut off Chris Salter schrieb:
Any suggestions would be greatly appreciated! Thanks!
What does OTRS's and Apaches's log files say? What are the exact error messages? What are those Zips - potentially virii-infected attachments being intercepted by s.th. like nortonorious AntiVirus software or stuff? Regards, Robert Kehl Btw: Any chance for you to send me your upgrade protocol/log? I would like to do the 1.3.x update and am interested in it. Thanks! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
participants (2)
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Chris Salter -
Peter Macaulay