Hi, when I try to forward an external-eMail from a customer as email-internal I get the following error: ---------------------------- ERROR: OTRS-CGI-10 Perl: 5.8.0 OS: linux Time: Wed May 5 10:17:37 2004 Message: Need ArticleType or ArticleTypeID! Traceback (11682): Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 58 Module: Kernel::Modules::AgentForward::SendEmail (v1.28) Line: 301 Module: Kernel::Modules::AgentForward::Run (v1.28) Line: 88 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler (v) Line: 688 Module: (eval) (v1.66) Line: 187 Module: ModPerl::RegistryCooker::run (v1.66) Line: 187 Module: ModPerl::RegistryCooker::default_handler (v1.66) Line: 159 Module: ModPerl::Registry::handler (v1.99) Line: 16 ---------------------------- Module: Kernel::System::Ticket::SendArticle::SendArticle (v1.15) Line: 58 --> if (!$Param{ArticleType} && !$Param{ArticleTypeID}) { $Self->{LogObject}->Log(Priority => 'error', Message => "Need ArticleType or ArticleTypeID!"); return; } ---------------------------- Module: Kernel::Modules::AgentForward::SendEmail (v1.28) Line: 301 --> # -- # send email # -- if (my $ArticleID = $Self->{TicketObject}->SendArticle( Attach => \@Attachments, From => $Self->{From}, To => $Self->{To}, Cc => $Self->{Cc}, Subject => $Self->{Subject}, Body => $Self->{Body}, TicketID => $Self->{TicketID}, ArticleTypeID => $Self->{ArticleTypeID}, [...] ---------------------------- I checked the DB and it seems to be ok - the customer´s article has an articletype 1 and this is listed in the appropriate table. Also, there is an articletype 2 for email-internal. I testet it with the otrs demosystem on demo.otrs.org and there it just works fine. OTRS is 1.2.3 (but problem existed already on 1.1.3 - hoped to resolve it with the update) Anyone got an idea what I might have configured wrong or if this is a problem with the DB? Lars