Redirects On SuSE 9.1

L. Mark Stone

5 Sep 2004 5 Sep '04

3:39 p.m.

I realize this is more of an Apache2 question (and we have looked through the Apache2 docs some already, to no avail), but I thought that someone else here may have solved this identical problem. We have a brand new OTRS 1.2.4 installation on a new SuSE 9.1 server with Apache2. (This is our first SuSE 9.1/Apache2 production installation). To access OTRS, we find that users must enter "http://serverFQDN/otrs/index.pl" in their web browsers. If they enter "http://serverFQDN/otrs/" they get a 404 Object Not Found error. It seems as if the file /opt/otrs/var/httpd/htdocs/index.html doesn't redirect the user successfully. Ideally, we would like users to enter only "http://serverFQDN/otrs" (without the trailing slash) if possible, but we'll settle for just getting this redirect to work. Thanks! Mark -- _________________________________________________ L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street Portland, ME 04101 Tel: (207) 772-5678

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Robert Kehl

8 Sep 8 Sep

7:46 a.m.

On Sunday, September 05, 2004 5:39 PM L. Mark Stone wrote:

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To access OTRS, we find that users must enter "http://serverFQDN/otrs/index.pl" in their web browsers. If they enter "http://serverFQDN/otrs/" they get a 404 Object Not Found error.

See: /opt/otrs/scripts/apache2-httpd.include.conf Set: ErrorDocument 403 /otrs/index.pl And: DirectoryIndex index.pl

...

It seems as if the file /opt/otrs/var/httpd/htdocs/index.html doesn't redirect the user successfully.

index.html is just a last resort. With kind regards, Robert Kehl

L. Mark Stone

9:04 p.m.

On Wednesday, September 8, 2004 03:46 am, Robert Kehl wrote:

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On Sunday, September 05, 2004 5:39 PM

L. Mark Stone wrote:

...
To access OTRS, we find that users must enter "http://serverFQDN/otrs/index.pl" in their web browsers. If they enter "http://serverFQDN/otrs/" they get a 404 Object Not Found error.

See: /opt/otrs/scripts/apache2-httpd.include.conf

Set: ErrorDocument 403 /otrs/index.pl

The error document as above was already set.

...

And: DirectoryIndex index.pl

I added this statement.

...

...
It seems as if the file /opt/otrs/var/httpd/htdocs/index.html doesn't redirect the user successfully.

index.html is just a last resort.

With kind regards,

Robert Kehl

No joy Robert, the user still has to enter the full path including the index.pl file to log in. I of course restarted Apache. Unless you have something else we should try, I guess we will wait for 1.3... Danke, Mark -- _________________________________________________ L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street Portland, ME 04101 Tel: (207) 772-5678 ************************************************ * Please note that my cell number has changed! * * The new number is (207) 615-1529 * * The old number will be retired by Sept 15th. * ************************************************

Robert Kehl

9 Sep 9 Sep

12:22 a.m.

On Wednesday, September 08, 2004 11:04 PM L. Mark Stone wrote:

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...
L. Mark Stone wrote:

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To access OTRS, we find that users must enter "http://serverFQDN/otrs/index.pl" in their web browsers. If they enter "http://serverFQDN/otrs/" they get a 404 Object Not Found error.

Then see your logs, about which file does Apache complain? With kind regards, Robert Kehl

L. Mark Stone

6:24 p.m.

On Wednesday, September 8, 2004 08:22 pm, Robert Kehl wrote:

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On Wednesday, September 08, 2004 11:04 PM

L. Mark Stone wrote:

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...
L. Mark Stone wrote:

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To access OTRS, we find that users must enter "http://serverFQDN/otrs/index.pl" in their web browsers. If they enter "http://serverFQDN/otrs/" they get a 404 Object Not Found error.

Then see your logs, about which file does Apache complain?

When I type http://inside.rnome.com/otrs/ in a web browser, /var/log/apache2/error.log shows: [error] [client 24.97.161.122] Attempt to serve directory: /opt/otrs/bin/cgi-bin/ I hope this is helpful in tracking the problem down. Thanks, Mark -- _________________________________________________ L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street Portland, ME 04101 Tel: (207) 772-5678 ************************************************ * Please note that my cell number has changed! * * The new number is (207) 615-1529 * * The old number will be retired by Sept 15th. * ************************************************

Robert Kehl

8:25 p.m.

On Thursday, September 09, 2004 8:24 PM L. Mark Stone wrote:

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When I type http://inside.rnome.com/otrs/ in a web browser, /var/log/apache2/error.log shows:

[error] [client 24.97.161.122] Attempt to serve directory: /opt/otrs/bin/cgi-bin/

I hope this is helpful in tracking the problem down.

Yes, I remember now, it has something to do with Apache not being able assigning the DirectoryIndex due to the perl-script handler being first. Well, there are several ways, as always. You could use s.th. brutal like this: ErrorDocument 404 /otrs/index.pl More elegant is to make use of mod_rewrite: RewriteEngine On RewriteRule ^/otrs$ /otrs/ RewriteRule ^/otrs/$ /index.pl [R,L] Or: RewriteEngine On RewriteBase /otrs/ RewriteRule ^/otrs$ /otrs/ RewriteRule ^/otrs/$ /index.pl [R,L] At last, or if mod_rewrite is no choice, one might think about changing the <Location> container in apache2-httpd-include.conf in such a way the perl-handler won't jump in when we want the DirectoryIndex option to become active. A working apache2-http-include.conf would then look like this: # OTRS Alias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" <IfModule mod_perl.c> Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl </IfModule> ErrorDocument 403 /otrs/index.pl DirectoryIndex index.pl </Location> Options +ExecCGI SetHandler cgi-script <IfModule mod_perl.c> SetHandler perl-script PerlHandler ModPerl::Registry PerlOptions +ParseHeaders </IfModule> </LocationMatch> hth, Robert Kehl -- Bedanken möchten wir uns auch bei den Fans, auf denen wir uns immer verlassen konnten. Andreas Brehme

L. Mark Stone

13 Sep 13 Sep

12:42 p.m.

On Thursday, September 9, 2004 04:25 pm, Robert Kehl wrote:

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Yes, I remember now, it has something to do with Apache not being able assigning the DirectoryIndex due to the perl-script handler being first.

Robert, I tried incorporating your suggestions by editing the existing otrs.conf file in the /etc/apache2/conf.d directory. After restarting Apache2, unfortunately, http://site/otrs and http://site/otrs/ still don't work. Probably I missed something, so here's the otrs conf file. Perhaps you or some other Apache2 guru on this list might have a suggestion. Thanks! Mark # -- # added for OTRS (http://otrs.org/) # # Modified 13 September 2004 with changes from Robert Kehl # to facilitate browsing to home page. # # -- # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders DirectoryIndex index.pl </Location> Options +ExecCGI SetHandler cgi-script <IfModule mod_perl.c> SetHandler perl-script PerlHandler ModPerl::Registry PerlOptions +ParseHeaders </IfModule> </LocationMatch> Order allow,deny Allow from all </Location> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> -- _________________________________________________ L. Mark Stone Reliable Networks of Maine, LLC 477 Congress Street Portland, ME 04101 Tel: (207) 772-5678 ************************************************ * Please note that my cell number has changed! * * The new number is (207) 615-1529 * * The old number will be retired by Sept 15th. * ************************************************

Robert Kehl

9:56 p.m.

On Monday, September 13, 2004 2:42 PM L. Mark Stone wrote:

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Probably I missed something, so here's the otrs conf file. Perhaps

You did. The trick is to NOT allow ModPerl & Co. become active in /otrs. See the below.

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you or some other Apache2 guru on this list might have a suggestion.

I have - use this, or transfer to your conf correctly: # OTRS Alias otrs "/opt/otrs/bin/cgi-bin/" Alias otrs-web "/opt/otrs/var/httpd/htdocs/" <IfModule mod_perl.c> Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl </IfModule> ErrorDocument 403 /otrs/index.pl DirectoryIndex index.pl </Location> Options +ExecCGI SetHandler cgi-script <IfModule mod_perl.c> SetHandler perl-script PerlHandler ModPerl::Registry PerlOptions +ParseHeaders </IfModule> </LocationMatch>

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Thanks!

You're always welcome! Robert Kehl -- Mein Rechenschieber ist schon explodiert. Holger Hieronymus zu den Chancen des HSV in der Champions League

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