n Tuesday 12 June 2007 19:19:53 Partington, Eric wrote:

...

I understand that you can create tickets via the customer interface/ the admin interface and via email... is there a way to create a ticket via a command line interface?

I'm doing this using a shell-script that sends a mail to a given address and puts some entries into the mail header, so that the mail goes directly >into the desired queue.

Regards, Elias P.

Thanks for the speedy response. That will work perfectly for what I want. An extension to that question would then be, is there a way to script (either by sql or other means) what happens once that ticket is created in the queue? Here is the background... Two external databases, one as Ip and vulnerabilities ,the other has IP and owner email addresses. First step is to create a ticket with the vulnerabilities for the IP (accomplished with your scripting idea). Once the ticket is created in the queue, query the second database and locate the owner of the IP and add him/her as the contact for the ticket and send an email notification out with the relevant vulnerabilities and possibly move the ticket to another queue if successful or not. (sounds like Sirios would handle this but no documentation in English for this yet:( ). Eric _______________________________________________________________________ This e-mail may be privileged and/or confidential, and the sender does not waive any related rights and obligations. Any distribution, use or copying of this e-mail or the information it contains by other than an intended recipient is unauthorized. If you received this e-mail in error, please advise me (by return e-mail or otherwise) immediately. Ce courrier électronique est confidentiel et protégé. L'expéditeur ne renonce pas aux droits et obligations qui s'y rapportent. Toute diffusion, utilisation ou copie de ce message ou des renseignements qu'il contient par une personne autre que le (les) destinataire(s) désigné(s) est interdite. Si vous recevez ce courrier électronique par erreur, veuillez m'en aviser immédiatement, par retour de courrier électronique ou par un autre moyen.