Hi, I have been trying to install OTRS on our RHEL4 x86_64 server which is running Apache 2 with a stock configuration customised from the standard conf file. I have tried the standard otrs.conf file provided by the otrs RPM however it breaks the webserver with an "internal server error" The error I get in the httpd error log is: [Fri Mar 02 11:31:12 2007] [error] [client 203.55.171.107] Can't locate object method "dir_config" via package "Apache::RequestRec" at /usr/lib/perl5/site_perl/5.8.5/Apache/Reload.pm line 51.\n the config file is: ================================================== # agent, admin and customer frontend ScriptAlias /otrs/ "/opt/otrs/bin/cgi-bin/" Alias /otrs-web/ "/opt/otrs/var/httpd/htdocs/" # load all otrs modules Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl # Apache::Reload - Reload Perl Modules when Changed on Disk PerlModule Apache::Reload PerlInitHandler Apache::Reload # set mod_perl2 options # ErrorDocument 403 /otrs/customer.pl AllowOverride None ErrorDocument 403 /otrs/index.pl SetHandler perl-script PerlHandler ModPerl::Registry Options +ExecCGI PerlOptions +ParseHeaders Order allow,deny Allow from all </Location> # directory settings AllowOverride None Options +ExecCGI -Includes Order allow,deny Allow from all </Directory> AllowOverride None Order allow,deny Allow from all </Directory> # MaxRequestsPerChild (so no apache child will be to big!) MaxRequestsPerChild 400 ================================================== Hashing out the lines: PerlModule Apache::Reload PerlInitHandler Apache::Reload Allows the server to work again however OTRS still gives Internal Server Error with the errorlog showing: [Fri Mar 02 11:32:44 2007] [error] [client 203.55.171.107] failed to resolve handler `ModPerl::Registry': Can't locate object method "request" via package "Apache" at /usr/lib/perl5/5.8.5/CGI/Carp.pm line 496.\nBEGIN failed--compilation aborted at /usr/lib64/perl5/site_perl/5.8.5/x86_64-linux-thread-multi/ModPerl/Registry.pm line 26.\nCompilation failed in require at (eval 84) line 3.\n, referer: http://pegasus.microlistics.com.au/ Can anyone assist????? -- Andrew Bergman Systems Administrator Microlistics Pty Ltd Direct: +61 3 8329 2050 Mobile: +61 411 706 713 Fax: +61 3 9326 7588 e-mail: andrew.bergman@microlistics.com.au -------------------------------------- "It is the way of the world, Baldrick - the abused always kick downwards. I am annoyed, and so I kick the cat... the cat pounces on the mouse, and finally, the mouse bites you on the behind."