Hi Guys and Gals, I'm fairly new to OTRS so please be patient, I've installed from RPM on to Redhat 9.0 and for some reason when I try to access it: https://secure.streamlinenet.co.uk/otrs/index.pl a segmentation fault shows up in the error log: [root@streamline www]# tail /var/log/httpd/error_log [Thu Aug 19 11:26:42 2004] [notice] child pid 23922 exit signal Segmentation fault (11) [Thu Aug 19 11:26:44 2004] [notice] child pid 23924 exit signal Segmentation fault (11) [Thu Aug 19 11:26:46 2004] [notice] child pid 23928 exit signal Segmentation fault (11) [Thu Aug 19 11:28:00 2004] [notice] child pid 23939 exit signal Segmentation fault (11) [Thu Aug 19 11:28:00 2004] [notice] child pid 23942 exit signal Segmentation fault (11) [Thu Aug 19 11:29:01 2004] [notice] child pid 23931 exit signal Segmentation fault (11) [Thu Aug 19 11:29:32 2004] [notice] child pid 23932 exit signal Segmentation fault (11) [Thu Aug 19 11:29:33 2004] [notice] child pid 23941 exit signal Segmentation fault (11) [Thu Aug 19 11:37:59 2004] [notice] child pid 23940 exit signal Segmentation fault (11) [Thu Aug 19 11:37:59 2004] [notice] child pid 24052 exit signal Segmentation fault (11) Any one got any ideas? I've tried looking through the documentation and archives but can't find anything. Thanks, Oli
I've got it working with our mod_perl now so sod it ;) Kind regards, Oliver Stirling Streamline.net -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Streamlinenet - Oliver Sent: 19 August 2004 11:47 To: otrs@otrs.org Subject: [otrs] first login. Hi Guys and Gals, I'm fairly new to OTRS so please be patient, I've installed from RPM on to Redhat 9.0 and for some reason when I try to access it: https://secure.streamlinenet.co.uk/otrs/index.pl a segmentation fault shows up in the error log: [root@streamline www]# tail /var/log/httpd/error_log [Thu Aug 19 11:26:42 2004] [notice] child pid 23922 exit signal Segmentation fault (11) [Thu Aug 19 11:26:44 2004] [notice] child pid 23924 exit signal Segmentation fault (11) [Thu Aug 19 11:26:46 2004] [notice] child pid 23928 exit signal Segmentation fault (11) [Thu Aug 19 11:28:00 2004] [notice] child pid 23939 exit signal Segmentation fault (11) [Thu Aug 19 11:28:00 2004] [notice] child pid 23942 exit signal Segmentation fault (11) [Thu Aug 19 11:29:01 2004] [notice] child pid 23931 exit signal Segmentation fault (11) [Thu Aug 19 11:29:32 2004] [notice] child pid 23932 exit signal Segmentation fault (11) [Thu Aug 19 11:29:33 2004] [notice] child pid 23941 exit signal Segmentation fault (11) [Thu Aug 19 11:37:59 2004] [notice] child pid 23940 exit signal Segmentation fault (11) [Thu Aug 19 11:37:59 2004] [notice] child pid 24052 exit signal Segmentation fault (11) Any one got any ideas? I've tried looking through the documentation and archives but can't find anything. Thanks, Oli _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
We recently lost a tech and I invalidated his account. Problem is, OTRS is still attempting to send mail to his account for all new tickets, etc. I re-validated him then took off all permissions to all groups then invalidated again. Same difference. I can't get this account to stop receiving mail. Is there a manual way to force this to occur? Charles
Hi Charles, On Thu, Aug 19, 2004 at 11:09:44AM -0400, Charles R. Thompson wrote:
We recently lost a tech and I invalidated his account. Problem is, OTRS is still attempting to send mail to his account for all new tickets, etc. I re-validated him then took off all permissions to all groups then invalidated again. Same difference. I can't get this account to stop receiving mail. Is there a manual way to force this to occur?
This is a bug and is fixed in OTRS 1.3 (release date is 2004-09-20).
Charles
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
Thanks Martin, I know it goes against the grain, but we've 'locked down' OTRS. We've run stable for a year + with internal modifications that would take us time to redo with the upgrade process. Can you possibly summarize the problem and possibly point me to where the failure takes place (.pm or SQL, etc). That way I can just tweak manually and get us rolling again? Charles -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Martin Edenhofer Sent: Thursday, August 19, 2004 11:57 AM To: User questions and discussions about OTRS. Subject: Re: [otrs] Invalid Users Still Get Mail Hi Charles, On Thu, Aug 19, 2004 at 11:09:44AM -0400, Charles R. Thompson wrote:
We recently lost a tech and I invalidated his account. Problem is, OTRS is still attempting to send mail to his account for all new tickets, etc. I re-validated him then took off all permissions to all groups then invalidated again. Same difference. I can't get this account to stop receiving mail. Is there a manual way to force this to
occur?
This is a bug and is fixed in OTRS 1.3 (release date is 2004-09-20).
Charles
Martin -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication! _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support oder Consulting für Ihr OTRS System? => http://www.otrs.de/
Hi Charles, On Thu, Aug 19, 2004 at 12:53:56PM -0400, Charles R. Thompson wrote:
I know it goes against the grain, but we've 'locked down' OTRS. We've run stable for a year + with internal modifications that would take us time to redo with the upgrade process.
Can you possibly summarize the problem and possibly point me to where the failure takes place (.pm or SQL, etc). That way I can just tweak manually and get us rolling again?
In OTRS 1.2: Kernel/System/Ticket/SendNotification.pm ~ line 37, add # check if agent is valid if (!$User{Valid}) { return; } (This should work but isn't tested. If you need business help, contact ((otrs.de)) :)
Charles
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
participants (3)
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Charles R. Thompson -
Martin Edenhofer -
Streamlinenet - Oliver