Do you see in otrs system log : notice OTRS-GenericAgent-10 Run GenericAgent Job 'send escalation notifications' from config file. Or take a look on : saptux:~ # rccyrus start Starting IMAP/POP3 service (cyrus-imapd) done saptux:~ # rcsaslauthd start Starting service saslauthd done #tail -f /var/log/messages Greets, Mike -----Ursprüngliche Nachricht----- Von: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Im Auftrag von Daniela Gradim Gesendet: Mittwoch, 19. Juli 2006 17:10 An: otrs@otrs.org Betreff: [otrs] Cannot send email through OTRS. Hi !!! I have installed OTRS and it works fine with one exception send email. If i send to my internal mail it works but if is one outbound email this just stay in somewhere I couldn't find and after five days I get a message that wasn't deliveried. I have _ Linux Fedora Core 5 2.6.17-1.2157 - Sendmail 8.13.1 - CyrusImap V2 The system works fine but I cannot send message to my customers. Does anyone can help me? Thanks Daniela _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/