Read the UPGRADING file. It has step by step instructions. From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Prince Chavez Sent: Wednesday, December 29, 2010 11:27 PM To: User questions and discussions about OTRS. Subject: Re: [otrs] Migration Which particular files, and would a simple import/export using phpMyAdmin work? Thanks Prince Chavez Customer Relations Manager TonerBoss.com 714-482-0377 x 6524 ________________________________ This message is intended solely for the use of the original addressee(s) and may contain information that is privileged and confidential. Any unauthorized dissemination of this communication is strictly prohibited. If you are not the intended recipient, you are notified that any dissemination of this communication is prohibited. On 12/30/2010 5:51 AM, Nathan Campbell wrote: I can only assume that you either can't or don't want to run 3.0 on the 2.4.x hardware so why don't you just copy the 2.4.x files and database to the new hardware and run the upgrade scripts? Nathan Campbell Dallas Symphony Orchestra From: Prince Chavez mailto:prince.chavez@tonerboss.commailto:prince.chavez@tonerboss.commailto:prince.chavez@tonerboss.com> Reply-To: "User questions and discussions about OTRS." mailto:otrs@otrs.orgmailto:otrs@otrs.orgmailto:otrs@otrs.org> Date: Wed, 29 Dec 2010 15:37:18 -0600 To: "otrs@otrs.orgmailto:otrs@otrs.orgmailto:otrs@otrs.orgmailto:otrs@otrs.org" mailto:otrs@otrs.orgmailto:otrs@otrs.orgmailto:otrs@otrs.org> Subject: [otrs] Migration Hi All, Can someone please send me a complete step by step. We are currently running 2.4.x on an old machine, I have installed 3.0.4 on a new (separate) machine. How do I get all the settings / tickets transferred over? Thanks in advance, -- Prince Chavez Customer Relations Manager TonerBoss.com 714-482-0377 x 6524 ________________________________ This message is intended solely for the use of the original addressee(s) and may contain information that is privileged and confidential. Any unauthorized dissemination of this communication is strictly prohibited. If you are not the intended recipient, you are notified that any dissemination of this communication is prohibited. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs