Trying to get all responses to go into an "archive" mailbox, which is how the present customer service is handled now. Trying to ease migration fears, and to keep a "backup" process. David Hoskin On Mar 2, 2005, at 12:20 PM, Jack Doyle wrote:

Why are you sending to a bcc on every message? just curious.

----- Jack Doyle, Network+ Systems Operations Specialist Lewis-Gale Clinic Information Systems

-----Original Message----- From: David Hoskin [mailto:dhoskin@ebia.com] Sent: Wednesday, March 02, 2005 3:19 PM To: User questions and discussions about OTRS. Subject: [otrs] Format of email messages and external mailbox (again)

How can the outgoing email be reformatted to place the response ABOVE the original message?

And again, anyone know how to "pre-populate" the bcc field for sending to an external mailbox?

David Hoskin

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