We have been using OTRS for a little while and have recently upgraded to 1.2.2, which has gone very smoothly. There is one aspect of the new system that is driving us crazy, there is a check on the message body when seting the Ticket PENDING or CLOSING to ensure that it is not empty. Is there a way to disable this check? Thanks for a geat product, one support suggestion would be to provide a way for the online lists to be searched. Regards Neil Gow
Hi Neil, On Thu, Apr 15, 2004 at 12:01:32PM +0100, Neil (subs) wrote:
We have been using OTRS for a little while and have recently upgraded to 1.2.2, which has gone very smoothly.
There is one aspect of the new system that is driving us crazy, there is a check on the message body when seting the Ticket PENDING or CLOSING to ensure that it is not empty.
Is there a way to disable this check?
Kernel/Output/HTML/Standard/AgentClose.dtl, Kernel/Output/HTML/Standard/AgentPending.dtl Just remove: [...] else if (document.compose.Body.value == "") { alert('$Text{"A message should have a body!"}'); document.compose.Body.focus(); return false; } [...]
Regards Neil Gow
Martin Edenhofer -- ((otrs.de)) :: OTRS GmbH :: Norsk-Data-Str. 1 :: 61352 Bad Homburg http://www.otrs.de/ :: Manage your communication!
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Neil (subs)