TicketDivider is not working with 1.3.0 beta 3
sorry for my pour english I`ve set up: $Self->{TicketHook} = '#'; $Self->{TicketDivider} = '_'; or $Self->{TicketDivider} = ' '; $Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement'; $Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 6; and I always get ticket [#: number] not [#_number] or [#number] why?
On Wednesday, September 08, 2004 10:41 AM
maciek@net2000.pl
sorry for my pour english
Guess what, I don't know polish besides the reverse polish notation... :->
I`ve set up: $Self->{TicketHook} = '#'; $Self->{TicketDivider} = '_'; or $Self->{TicketDivider} = ' ';
$Self->{TicketNumberGenerator} = 'Kernel::System::Ticket::Number::AutoIncrement'; $Self->{'TicketNumberGenerator::AutoIncrement::MinCounterSize'} = 6; and I always get ticket [#: number] not [#_number] or [#number] why?
This option is incorporated in OTRS, but actually never used throughout the code. The dev team knows about this, Martin, don't you? It's not hard to fix, but has to happen in several files, is quite time consuming and a feature seldom asked for. Search for and if not found file a bug report on http://bugs.otrs.org/ about this issue. With kind regards, Robert Kehl -- Wer den Sumpf trockenlegen will, darf nicht die Frösche fragen
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maciek＠net2000.pl -
Robert Kehl